of TripAdvisor Travelers recommend this hotel
"Favorite hotel in Seoul, but Club lounge needs improvement"
This is our favorite hotel in Seoul. As expected, overall service level is the highest. Hena Park, Guest Relations Manager takes special efforts to answer all our questions. Alice was helpful as well. Nice to have upgraded newer room. WiFi sometimes is slow in the room. It is fine in the public and buffet area. The only complaint is the menu selection in the Club lounge. Both breakfast and evening cocktails menus are very limited. Taste and quality are definitely declining. Some of meals during evening cocktails are reheated leftovers from the breakfast ... They need to improve Club lounge. It is not worth paying extra for Club service. Grand Kitchen for breakfast buffet is still the best to enjoy meals.
We stayed one week at this hotel. Staff was very helpful and we had a very beautiful room. Direct lift from the lobby to Coex shopping centre and KAL Limousine bus service to Incheon perfect to reach the hotel. The bar area in amazing and common areas elegant.
"Good location, professional staff "
Stayed for 5 nights, good location close to coex convention centre with major brand shopping areas and department store e.g Hynudai, limited continental breakfast items, more of asian taste, rooms are clean but that brand new ,
"be careful with using your credit cards"
It's been over 3 weeks since I checked out from this hotel and despite letters from its GM my money is still blocked by this hotel. it usually should be released in maximum 5 working days. my deposit after 15 days is still there. I'm taking this issue to police. be very careful I'm a Spire Elite Card holder, the highest possible level ... and still nobody is able to help me.I spent 100 nights in 5 continents in hotels every year since 15 years. and this happened1st time,
"Good stay with convenience "
The hotel is conveniently located above a subway station. The room is spacious and in good condition. The breakfast is standard with a little bit Korean dishes but not many. There is a shopping mall connected and a street of bars.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM