of TripAdvisor Travelers recommend this hotel
"I will be back"
Good location n modern amenities in the hotel. Service staff was quite friendly though a little stressed by a VIP visitor during my visit. Good gym n Swimming pool. Hotel room was fine though I thought the tv was small n image was a little grainy. Breakfast n Chinese restaurant were both pretty good. I appreciated the security n that the hotel was careful about uninvited guests within the rooms.
This is a five star hotel in name only. I will never use this hotel group again after my experience this week. I have waited almost a week for a promised email dealing with my complaint; the email has not yet arrived. I use this hotel group in China, Malaysia and the Middel East; or I used to until last Wednesday. My colleague is a female Chinese and who had been staying in the hotel for three nights. After dinner we set in the lobby bar for about an hour going through our schedule for the following day and then left the bar area for the elevators. She was stopped by security not once but twice asking her to prove she was a guest in the hotel. The lobby was busy and she was the only person stopped. There is only one conclusion to be drawn from a situation where a young Chinese woman and a middle aged westerner gets stopped by security. This was highly embarrassing and I asked to see the manager on duty. The explanation or lack there of was unsatisfactory - in the evening security have the task of ensuring only guests enter the guest area. A laudable reason, if they asked everyone for such proof. So we left to once again be stopped by security ! The following morning I saw the hotel manager who noted my complaint and promised to investigate and get back to me with 48 hours. I would say that no apology was offered for years embarrassment caused. No email has arrived. In the meantime I have instructed our travel company never to book anyone from my organisation into a grand millennium hotel anywhere again. This included cancelling a gala event in one of their hotels next November for over 100 people. Five stars should mean something and should indicate a level of service a guest can expect irrespective of location. Never again
"Hotel Facilities are okay but some improvements in other areas"
Stayed in this hotel for 3 nights on the 18th floor. Check in took 45 minutes and was pretty slow as the lady at the reception had difficulty understanding the booking and there was a dispute with the final payment. As long as your are patient, things will eventually get resolved as the staff do try their best to meet your needs. If you speak English, you need to be patient as it is not their native language and English language doesn't rule the world. Hence the slow check in was a negative in the time taken and the weird wifi system they had which the staff tried to resolve quickly. The facilities, services was expected of a five star hotel and the wifi was pretty strong and you could get google and BBC news. The rooms were pretty comfortable especially the super large bathroom and bath tub. Only issue was the bed was a tad too soft and the pillows too soft. Overall enjoyed the stay. However, the concierge could have provided better and more detailed maps and be more knowledgeable of the eating places nearby. Good stay at a nice, safe and pleasant location.
"Executive Stay lacking in fine 5-star details"
On the whole, my girlfriend and I had a good stay here. It began poorly, however. Reception was poorly organized, with no queue and a long waiting time. When it was finally supposed to be our turn, the check-in staff walked away from the reception area without a word. A supervisor buzzed from one member of staff to the next not seemingly offering any tangible improvement to any of their services. Finally, the supervisor attended to us. Perhaps having been spoiled by excellent service elsewhere, I was annoyed not to receive a word of apology for the long, unnecessary wait. She then offered for us to check in at the Executive Lounge, which we didn't know we were entitled to do. Having waited so long already, we didn't bother going upstairs. Things improved. We had an Executive Suite on the 26th floor (booked, not comped due to the above situation). It was extremely spacious and had an excellent view of the CCTV Tower across the park. The room was tidy and had a wide array of amenities - television, work desk, a divan couch, a separate bathtub and shower, mini-bar, laundry, and so on. It was definitely among the best equipped hotel rooms I have stayed in. On the downside, wear and tear have taken their toll to some extent. Again, it is in the minor details that the room fails: Unsightly scratches on the desk, small stains on the bedding and bath towels. Not many - it's definitely not dirty - but minor issues that are noticeable and are less than what you might expect from a 5-star location. We had breakfast in the Executive Lounge, which is up on the 27th floor. Again, the range of foods on offer are very good - a chef is on hand to cook eggs and noodles; various fruits, pastries and cooked foods (Western and Asian) are available too. When exploring other facilities in the hotel, we found the gym to be of an excellent standard, offering lots of high-end equipment. The indoor pool looks nice too, but you are required to wear a swim-cap to use it, which is a bit ridiculous if you just want to have a dip to cool off from the hot weather outside. If you don't have a swim-cap, you can buy one from the hotel... for 150 yuan! I am told the swim-cap rule extends to pools outside the hotel, but it seems pretty silly to me. The location is convenient. It is not five minutes' walk from Jintaixizhao station, which is then about 20 minutes away from Tiananmen Square and the Forbidden City on the subway. As other tours go, the concierge offers various paid services to take guests to the Great Wall. We paid 900 yuan (plus a cheeky 50 yuan add on by the driver, who otherwise seemed nice so sort of "earned it" without having to ask for it) for a private car to take us there. The fee includes the driver waiting 4-5 hours for you to take you back to the hotel. A final word on use of language: Not many of the staff speak a lot of English. I am not saying this as a criticism, just an observation as it makes some communication and enquiries difficult. The supervisor at the front desk spoke English well, though her juniors seemingly did not. The head of the concierge, Sam, spoke good English and was able to share a lot of information with us about the city too, though, again, his juniors seemed to speak little. The Executive Suite staff spoke reasonable English, including on check-out, but the call center did not seem to speak English well. On the whole, though frustrated by some minor issues that rankled me and struck me as being lacking in supposed 5-star service, it was a pleasant stay. I would stay here again, but not before checking out other options. Still would recommend it as opposed to not recommending it.
"I will be back"
I booked the Executive Room and is glad to have the club faculties and free drinks in the mini-bar. The check in and out on Level 27 was easy and they made me feel very welcomed throughout my stay. Design of the room is good with everything i need for my business trip. I'm also glad to have the club facilities to meet my vendors, catch a bite and have a quiet breakfast, away from the usual crowd. Also complimentary late check out at 4pm! the location is next to my office and a shopping mall with many delicious food options, supermart and Watsons. It's also a short walk to a few interest areas. I could not say how much i like staying here compared to my previous stay at Shangri-la China World Beijing. Thanks for the great experience and you will be the preferred corporate hotel for my next visit.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM