of TripAdvisor Travelers recommend this hotel
"Poor showing from a good hotel"
I stopped off in Kuala Lumpur on a trip to SE Asia for a day of shopping and sight seeing. I booked in to G Tower as I’d read the reviews and got a decent price on a hotel that prides itself on being 5 stars. Sadly I found numerous little issues cropping up. When I arrived I had no issues, checked in and it was smooth and friendly with the concierge taking my bags directly to my room which was welcomed as I’d been travelling for 12 hours. On getting to my room I was happy with the set up & was more than happy with my choice. Sadly the little issues cropped up from here. I looked around for the toothbrush that should have been in the bathroom, sadly this wasn’t to be seen but I could let this go & proceeded to order room service and asked them to drop another off which they did. I then proceeded to look around and decided to charge my phone. From booking on another website the room should have had an iPhone dock in which I found out wasn’t suppose to be there as the room specs had changed, this needs to be updated on all booking websites as when promised something I expect it there. When lifting up the guard next to the desk where all the plug sockets were hidden a spring was there and I proceeded to cut myself, a deep cut on my finger which wasn’t they best start to evening. I rang reception to explain that I’m not happy that I’ve cut myself on a spring that shouldn’t have been there & I expect that when I arrive all the toiletries should be there but the toothbrush wasn’t. I asked for someone to look at the spring & they agreed. 5 minutes later room service arrive but with shower gels and shampoos. No idea why. I then ring again and explain again that a spring has cut me while I’m sat next to the desk and need someone to look at it. They said maintenance who take the portion on he desk away and I show him my cut. Now for the life of me I don’t know why but the hotel then send a new chair to my room which I’m confused with, I send room service away again. What frustrates me about this is no resolution to my issue was given, just some poor listening on the hotels behalf. The next day I then decide to go swimming just before check out. I arrive at the gym and ask the man at the gym where the pool is, he points me in the right direction & asks for my room key. I then give it him & excitedly go to the pool. Sadly it’s being cleaned so I can’t go in, this begs the question why when I asked where the pool was the staff member let me go. I decide to check out and I left as I just didn’t want to be there anymore and I am a very disappointed guest. My stay was very disappointing, I was expecting a great time at G Tower but all I got was staff who didn’t listen and a 2 star service.
"Rainy days in Gtower"
GTower hotel has a good location , ample parking space. Have got rooftop bar and restaurant , may be the best in town view. banking facility is also available in the hall way. One can enjoy Coffie time downstairs with some cup cakes. Breakfast is ok with western and local food for choices.
"A nice Hotel"
A good quality hotel with resonable prices. The rooms are clean and well designed. Very good Gym. Location is also very good. Downsides: breakfast is average and almost all the rooms have a road noise. Not too much but it is sometimes annoying.
"Perfect for business trip"
Conveniently located in the same building as my office, close walk to the train station and just across Intermark building. Everything can be reached by foot. The room is spacious and clean, with various TV channels options. The breakfast is of high quality. Staffs were friendly, helpful, and professional.
"Nice Vacation at G Tower"
Nice place and superb service. The hotel was in the vicinity of Petronas Towers. The hotel rooftop View nightclub was really cool with a very pleasant environment. Moreover, the food at Tanzini restaurant was amazing.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM