of TripAdvisor Travelers recommend this hotel
"Lovely hotel, great stay "
Stayed here with my husband for 5 nights recently. The hotel is beautiful and the staff were very welcoming. Felix on the front desk was very helpful and welcoming when we checked in. The rooms are light, airy and modern. The bathroom was a good size, with a great powerful shower. The location is superb, only a minute’s walk from the central Alexanderplatz transport hub, and lots of restaurants and bars. The only negative was we didn’t get a great sleep as the pillows were massive yet felt empty' They weren’t really pillows designed for a bed, more for lounging on a couch. On the second night, I phoned reception and asked for additional pillows to be sent up. Again the staff were prompt and courteous and the pillows were with us within a minute. But they were two of the same! So we didn’t get the best sleep but the hotel was so central and had such helpful staff that I would stay here again.
"Great place to stay"
Stayed here for 3 nights. Great location right near Alexanderplatz close to train/tram/bus. Phone shops also nearby helpful if you've just landed and need a SIM card. Tidy room. Great shower. Friendly staff. Included breakfast was excellent. It's on the main road and I was concerned when I closed the window at night there would be a lot of noise. But that glass is thick! Didn't hear a thing. You also need to use your hotel card to go up/down the lift which made me feel safer as a solo traveller.
"Great stay but odd housekeeping "
Good hotel in great location and with very friendly staff. Superb breakfast. Only negative: a tea cup, wine glass and some water glasses I took to the room over the four days of my stay were never cleaned or cleared. They were just left to accumulate. I gave this feedback on leaving so hopefully it will change. Otherwise all good and the top floor gym and spa adds value to a stay.
"Terrific restaurant in H4 hotel"
We dined in the Gaumenfreund Restaurant within the H4 hotel in Alexanderplatz tonight. We each had a beautifully presented main course of grill and selection of two vegetables. There was a small complimentary appetiser of fresh bread and dips which was a nice touch.Our waitress was helpful and made suggestions about courses. We finished up with some icecream and great coffee. All in all, good taste, good look and good value.
"Nice hotel but don't leave any cloths behind!"
We stayed at this hotel in September 2017. During the stay everything was OK but when we left some clothing was accidentally lft in the room. We telephoned the next day but the clothing was not handed in by the cleaning staff. The hotel staff stated that they would check and e-mail to let us know. Nothing happened. We rang the hotel manager who said that she would check with housekeeping and call me back. No call back. It would seem that the management could not care less about the customer and if you stay please don't leave anything in your room when you leave unless you don't want it back. This is no a hotel I will return to nor recommend to my friends.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM