"Better than expected"
After reading previous reviews, I went for the Club Premier Harbor View Room. Upon arrival at 8am, I left all luggage with the porter at the entrance and then proceeded to the top floor for the Club's dedicated check-in desk & skipping the long lines at the front lobby. My room wasn't ready yet so I came back at 3pm to retrieve my room key. I was pleasantly surprised to see all my luggage already in the room. A nice start. My room had a beautiful view of Victoria Harbor. It also had a sofa and a modern bathroom with a round tub and rain shower head which was a bonus. The one drawback of the room was the lack of available electrical outlets. They also only allow a maximum of two devices for the free wi-fi which is a ridiculous policy for a 5-star hotel. What was really great about the Club room is that it comes with daily breakfast as well as afternoon tea at 3pm and happy hour at 6pm. And the Harbour Club Lounge is open most of the day for free coffee and soft drinks. Although not centrally located, it is very close to the Fortress Hill MTR station. The tram line is 2 blocks away and I enjoyed taking them to Causeway Bay and Central. I commend the staff at the Club's 41st floor since they were all helpful and greeted guests by name.
"Be careful of the breakfast deal"
If you're staying at this hotel I would advise you to be careful on arrival when they offer you the breakfast deal.This works out at 20 euro a head which is crazy price for breakfast.We had signed up for 3 days but on the 2nd day we decided to try cancel the last breakfast.The girl at reception said we weren't booked for breakfast anyway.When we checked out we got our bill and we were charged 60 euro for a 3rd breakfast.When I got home I mailed to be reimbursed but was told,Please kindly find the attached confirmation. As I see you have bought our breakfast package for 3 person with a discounted price which is non-refundable and non-transferable. Do be careful what you agree to at reception as its non-refundable and non-transferable for what ever reason.
Excellent hotel stay especially the club room. Breakfast at the lounge with a fantastic view of the whole Hong Kong. Staffs at the club are friendly and helpful. A good choice to stay if you are bringing your family along. Value for money.
"Very nice hotel with excellent service"
We stayed here for my birthday and it was a very pleasant stay. Our room was in the 21st for (harbor view) and had a really amazing view onto Kowloon and parts of the harbor. The view from the bar / restaurant in the 41st floor is just stunning! Very comfortable rooms and very attentive service. For my birthday, the management surprised me with a bottle of wine. The pool is also very nice. Although it is not located in the heart of Hong Kong Island the next Metro station is easy walkable and so everything is easy accessible. Some authentic local restaurant nearby in walking distance. Even at night we always felt safe to walk around in the neighborhood. Unfortunately, the new building next to the hotel blocks a better view to the harbor which that hotel surely had before. Therefore, you can only see a section of the harbor- the full view you get only from the bar / restaurant on the top floor.
"Excellent on all counts"
I have just returned from taking three rooms for 6 days for my family. The accommodation was faultless and the service was excellent. The staff in all areas were exceptionally kind and attentive. I work in the hotel industry and was very impressed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM