Is a fine hotel and offers you a lot of value against a competitive price. Rooms are well equipped not to big, but big for HK. The pool and the gym are fantastic. You don't have wifi in the rooms that is a minus. You do have free wifi in the park next to the hotel.Comment of D. Marco , Netherlands the 2016-01-19
"Nice staff, but low standard of cleanliness and smelly bed linens"
I saw a lot of good reviews about this hotel and wonder if the rooms that I was assigned to were exceptional cases: 1. I was first given a room on the 10th floor in tower 1, but I immediately requested a room change after finding the kettle, bathroom and bed linen inside the room were unclean...(smelly bed linens, few strings of hair on the bathroom floor and dated bathroom facilities, tea stain inside the kettle). Also, even though I booked a non-smoking room, they assigned me to the 10th floor, which is NOT a non-smoking floor. 2. Then the friendly staff at the front desk gave me room 1707, which was a room on a non-smoking floor. Interestingly, the room smelled like shrimp shumai the whole time. Additionally, I could still smell cigarettes on occasions and I guess that might either have sth to do with their ventilation system or inconsiderate neighbors who had been smoking inside their rooms on the same "NON-SMOKING" floor. 3. The toilet and bathroom sink were both clogged during my first use and I called the front desk to get those fixed. It took about 40 mins for someone to come to "try" to fix it, but again the staff's attitude was very friendly even though the toilet remained clogged for another day and the sink had been clogged the whole time during my 10-day stay. I also overheard the staff talking on his rocky-talkie and it seemed that many other rooms needed him to clean their clogged toilets. 4. Cleaning staff was nice and polite, but they did not do their job properly. There was this one time where a cleaning lady came to do housekeeping while I was there. She simply tidied up my bed (no changing of linens), went into the bathroom to wipe down a few things, and left within 10 mins saying "your room is so clean". (Yup, no vacuuming or wiping the windows, tables, chairs, and mirrors) There were a few times where they even forgot to empty my trash cans. 5. Bed linens had always been smelly (they smelled like vomit) during my 10-day stay even after I requested them to change the linens. My guess: the place where they stored the linens might not have been properly clean. 6. Bathtub and kitchen sink always had a few long strings of hair left when I came back to the room after their "housekeeping" work. Mirrors were slightly foggy. 7. I did not request a room change after moving to 1707 because I've realized their standard of cleanliness is not that high and it would pretty much be the same if I moved to another room. I also did not have the time and money to move to another hotel. Recommendations for the hotel: Cleaning staff needs to be properly trained even though they were nice and friendly.
"My favourite place to stay in Hong Kong"
Pick up from the airport was easy, though i was exhausted by the long over nigh flight, drive to Tin Shui Wai in the shuttle was memorable, as soon as i stepped off the shuttle was greeted by a couple who's wedding was scheduled at Harbour Plaza, check-in process was simple and smooth, staff at Harbour Plaza were very courteous and helpful, the room was spacious, neat and clean including the bathroom, as i got a room without balcony, the view of the park and stadium from my room window was beautiful. Tin Shui Wai is situated in the outskirts of the city there is not much of congestion and very easy to commute as its walkable distance from Ginza station and the place is very safe even at wee hours, there is a mall attached to the Hotel and plenty of eateries to opt from and to shop, used MTR through out my stay, though the hotel provides frequent shuttle service, commute to downtown was easy and cheap, MTR in HK is very efficient and organised so be least worried about transportation. Over all a big thumbs up to Harbour Plaza loved the stay and service, i am going to stay here every time i visit HK in future as well.
"Small room, not attractive facilities"
Arriving the lobby, we saw a long queue and waited for half an hour for check in. We were then arranged to live in a corner room, which is very very small. Though I am aware of the average hotel size in Hong Kong, still I am surprised. Overall, the room is clean, but a few places got a bit dusty. The hotel situated in Tin shui wai, a few minute walk to light rail mtr station. But Tin Shui Wai is actually quite far away to downtown area in Hong Kong. So it's actually not a convenient district for tourist looking for fun in HK. But if you are looking for a quite weekend like we do, you may consider this hotel.
"Hotel Up North (in New Territory) near the HK / Shenzhen Border"
I travel to the Tin Shui Wai area for a family visit - and this is the only hotel that is in the vicinity. My overall experience is pretty good - here are the things that I like - (1) Hotel is next to a shopping all, so it is convenient if you want to go out for food or do some light shopping. And it is also next to a bar which is pleasant to walk around - and it is also 15-minutes walk to a bigger mall with lots more activities. (2) There is an express bus from airport to hotel (it stops right in front of it), and there is also a light rail station right outside the hotel where you can hop on, and get to the nearest MTR station. (3) Staffs are friendly and very helpful. Things may not be ideal (1) This is not the hotel that folks should stay - if you want to go HK for holidays and try to save some $$$. As it is pretty far away from the city - You need easily 45 minutes or more to get to the city from here - either via train or bus.
"A good alternative outside the tourist area"
I was surprised to know that we got an upgrade to a bigger room upon check-in. The room is very spacious and there is a big floor-to-ceiling window. There is a small kitchen area with an induction stovetop and a microwave. So it's possible to prepare simple meals in the room. The room deco is a bit dated but it's clean and spacious so we enjoy our stay. The gym and the swimming pool are in another tower and we didn't use them. There is a shopping arcade connected with the hotel which is very convenient. The only downside is that it's far from the city center where most tourists will be spending their time. But the Wetland Park is in walking distance and there are numerous walking trails to explore the countryside. And public transport is just next to the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The swimming pool will be closed on 13rd august, 3rd september 2017 and during winter season.