Mauritius International Airport is 30 km away.
of TripAdvisor Travelers recommend this hotel
"The best Honeymoon & first family holiday."
We've just returned from 2 weeks at the Heritage Awali where we chose for our honeymoon. We arrived at the hotel in a private transfer at around 12noon, and we were greeted by two wonderful porters, one of whom was welcoming with the ceremonial drums at the entrance. Our luggage was taken straight from the car on our behalf, and I must say from this point on, everything was seamless. We were greeted by one of the managers Carolyn who took our 8 month old son straight from us and took him to see the fishes and the koi carp in the entrance ponds. From that moment, I knew I liked the hotel. First impressions are everything in my opinion, as you'll never get that opportunity back ever again, and the Awali definitely impressed us. Carolyn led us into the Zenzi bar where we were given a welcome drink. Check in was done here, where we entered all our details onto an tablet including likes, dislikes, allergies etc. (We later found out that this information was then available to all staff on their personal ordering devices for when you ordered drinks and food and booked into the restaurants on site to let them know about you and your needs). Our passports were taken to be copied and returned immediately. As our room wasn't quite ready, we were taken outside to Amafrooty to have some lunch, where Carolyn explained that the hotel do baby food and purees also, which proved invaluable to us. After lunch, we were then taken to our room where our luggage was waiting for us. We were given a ground floor room - 9004 - presumably with having a pushchair which had access to the very well kept gardens. The room itself was large as was the bed. it was equipped with all the norm, TV, kettle and coffee maker, fridge, water, toiletries (which were constantly replaced) and electronic safe. The bed was decorated with love hearts and special pillow cases, which I loved! They'd even decorated the baby cot with animals made out of the flannels! We have a bottle of champagne chilling already, along with sweets and a fruit basket too. Housekeeping came during the day, and our housekeeper was fabulous. After once of asking for extra water in the room, she left us extra everyday. We would then have an early evening turn down service where towels could be changed again if needed, blinds drawn, extra water etc. On the first evening when housekeeping arrived, he brought with him a soft toy for the baby, which I thought was such a nice touch! I've read on some of the reviews about people struggling to book restaurants or having to wait in queues for a while. We never experienced any waits like this. We booked our first weeks bookings and then booked our second weeks towards the end of the first week. We also booked any baby purees here too. We visited Infinity Blue once, Zafarani twice, Kuzini twice and we also ate at the Chateau too, which isn't included in any of the packages and payable locally. We had booked BOMA also, but unfortunately the baby was poorly so we had to cancel, which was disappointing, but we get to see the show coming through the resort several times, and it looked fantastic. Our favourite restaurant by far was Zafarani, the food was fantastic, and definitely worth going back for! Zafarani is also adults only. Fortunately, the Timono baby club also have a babysitting service for a small fee. We used this twice and we were very impressed. Both Maryanne & Angelique were brilliant with our son. It was nice to come back and have him fed and asleep, which gave us a little time together too. The main buffet restaurant, Savanna, I thought was fantastic. Every night had different theme, including a Halloween theme when we were there. There was always so much choice for breakfast and evening meal. They even did detox, wake up and boost vitamin drinks at breakfast made to order, which were great. I heard people moaning on how they struggled at breakfast as things were running out and not being refilled, but when we down there for 8.30am, we never had an issue. I can only assume turning up 5 minutes before breakfast was over wasn't really working out for them! My biggest bugbear was the lack of baby highchairs. Toddler (wooden) highchairs were in abundance, but actual baby highchairs were scarce. I think there must have been 3 throughout the whole resort! Unfortunately our son being 8 months old, need a baby chair, not a toddler chair. We did have instances where we had to wait 30 minutes in Savanna for a baby highchair to be found so we could actually eat. I definitely think this needs addressing for future travelling families. The Chateau, for me, was possibly the only restaurant I could pick any fault with,and when I say fault, I'm being really picky. I absolutely can not fault the food, the drink or the service, but there is just NO atmosphere whatsoever and no soft background music, nothing. You could hear a pin drop when we walked in. It's just soooo quiet. I suppose some would argue romantic, but when you have to whisper round the table for fear of disturbing some ones meal, I found it a bit off putting. I was also quite surprised when we found out that children were allowed. We took our son with us, but I definitely don't think it's a place for babies at all. We made use of our 45 minutes back message which is included for everyone at the Seven Colours Spa. But be warned you have to book in within the first 48 hours of your arrival to use this. We're not spa going people, but we felt that relaxed enough to have another couple of treatments too. Other services we used were the laundry services. This came back the same day and with a baby it proved invaluable, and quite reasonable prices. By far the biggest selling point to this hotel is definitely the staff. They work so hard to ensure you have the best holiday, from the housekeepers to the beach guys to the waiters & bar tenders. And everyone always SMILES! If I have one memory that will stick with me, it's how happy everyone is. When we booked this for our honeymoon, we had no idea we were expecting, and so it did end up changing slightly becoming our first proper family holiday. Because of the this, we had never given it much consideration on how a baby would be welcomed. My son came back from here a changed boy! He was always weary of big men before arriving here. He now goes to anyone and everyone, and it's all down to the Awali staff. We would be walking down to breakfast and he would be taken out of the pram for cuddles by ALL the staff. The barman took him on walks with them, the waitress' treated him like their own baby. He was just adored by every member of staff he came into contact with, and for me, it was the best experience he could have ever had, even if he wont remember it!! Yovishna (I hope I've spelt this right) and Nikhil in the Savanna were fantastic with him. All I can say thank you for a wonderful experience! We're already pricing up a return holiday, and hope to see you late in 2018 or early in 2019
"Good but starting to look a little tired"
Our fifth visit and we still enjoy coming back. The food has improved and is now very good, the staff are very friendly and courteous. As a regular visitor we receive a little extra, which is nice. The bedrooms are starting to look a little tired.
"Honeymoon- all inclusive package"
Good service by friendly staff and organised to ensure maximum comfort. The all inclusive package was sufficient so that no other costs were needed. The variety of restaurants and different beaches were enough to keep you busy for the 7 day trip.
Fantastic resort. We have been here three times and will be back for another time. It is good for relaxing and to play an excellent golf course. We appreciate very much all inclusive and the different restaurants.
"A friendly mixture of holidays and activities!"
Outstanding service and friendliness in a relaxed atmosphere. In addition to a top quality golf course, we enjoyed (not least) the good food and the attitude of the staff, in all departments of Awali.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
For flexible rates, The guest will be charged 50% prepayment of the total price anytime. The fees for the Gala Supplement on the Christmas Eve (December 24th) and the New Year’s Eve of December 31st are not included in the total price of the room; they will be charged directly by the hotel, on arrival or departure. A supplement of EUR 185 per adult or teen and EUR 95 per child.