Everything was alright!Comment of P. EVGENY , Russia the 2017-01-19
"Outstanding hospitality in a great location"
During our 6 day stay, the staff went out of there way to accommodate our needs. The concierge dept were knowledgeable and helpful. The breakfast offering was comprehensive and the egg station chef superb. The waiter Ram in the LaTerraza restaurant was exceptional, very helpful and friendly.
"Really needs to improve"
We have visited Abu Dhabi several times over the years and have had the chance to stay in several 4 and 5 star accommodations. Comparing this hotel to similar hotels in the area, this Hilton falls very short! Without doubt the hotel's best asset is its staff who are friendly. Built circa 1973 the hotel has undergone an "upgrade" with new decor but it is clear that this was done on a limited budget. The bathrooms are new but you can see the old doors have been hastily repainted and still have tacky 1980s knobs and hinges The skirting boards and doors frames again were not replaced and show their poor condition. The A.C. is outraged and LOUD for this day and age... We found it hard to hear the TV. Windows are single glazed and as the hotel faces a busy 4 lane intersection you will need to put up with the sound of bustling traffic. The shower temperature fluctuates but is not too much of a hindrance. Towels were always replaced and were clean and good standard. Curtains do not close the gaps at the sides and so the room was light at dawn. During our 6 night stay small towels were missed so we asked the cleaner who said they would bring some. We waited about 1 hour but they did not come so we called reception who organised some. The duvet had 2 small holes about 1 inch on the top. Breakfast is the standard fare for Abu Dhabi. As there ate 2 nightclubs at hotel level that allow smoking, expect the lobby to stink of cigarette smoke. It is quite noticeable to a non smoker. The halls, entrance lobby and decor, and large staircase is a throwback to circa 1980. They reminded me of hotels in Soviet USSR that I visited back then and also China. They need to be modernised. We stayed here before and knew the hotel was lacklustre but we really like the pool facilities which was our sole reason for returning. This time we enjoyed them again but noticed that the need were in a terrible condition, faded, tatty, and dirty. They need to be replaced immediately. Food at pool was ok quality. A can of coke costs 40 AED which is about £8. Overall, knowing the standard of other local establishments in the same category, this Hilton needs to get their act together! It is very very disappointing. We mentioned some of this at check out today but the girl didn't seem too bothered. At £150 per night we will not return. Go to the Fairmont Bab Al Bhar or one of the many many other 4 or 5 star hotels in the area (same price) and receive much more.
"No value for money"
Location is fine, but services like internet, TV and restaurant food quality and taste is not good. Does not provide value for money, breakfast is fine but lunch and dinner food quality is not good esp. of the Indian food.
Hilton in Abu Dhabi is great. Beautiful inside and outside. They have a fitness center across the street that you cross through very nice tunnel and it’s right on the water with beach and restaurants and huge swimming pools with the beautiful water front view of Abu Dhabi’s high-rises on a horizon . Breakfast buffet was awesome
"We visit jazz bar twice it was amazing and We like everything there except the host it was out of mood and he fight with"
Fantastic hotel with amazing service” We planning to stay In the Hotel to use the facility as my friend advise me. And we Like it its Amazing Place to stay and use the pool beach and Others But we will not go to jazz Bar we don’t want to see that guy again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Renovation of the Executive Lounge and the on going paint work of external areas till the end of summer. All works will take place between 9:00am - 6:00pm. The lounge will be relocated and the usual Executive benefits will be offered from both Bocca Bar and Khalidiya Room.