We had a very good two night stay. Location was great by the river close to the weekend market and Victoria Shopping Centre. The only criticism the windows badly needed cleaning ( room 205) and the carpet hadnt been hoovered well.Comment of B. Ros , United Kingdom the 2015-08-21
Stayed one night for a work trip. When I arrived there was a wedding on and the receptionist could barely hear me. I had already checked in with the Hilton app the day before. The receptionist proudly gave me a letter about the special privileges I would get as a Hilton Honors member such as free bottled water. I was not really expecting this but happy to get it. However when I got to my room there was no free water in sight but someone's medicines in the fridge! I also tried calling the reception to get this sorted.eventually it was answered and got it sorted out but I had to ring a few times before the phone was answered. In addition, I had been offered a special offer of breakfast by email a few days before which I accepted. However at check in the receptionist could not find any record but said that would be fine. The next morning I thought I better check on this as other aspects had not been sorted out - it turned out that breakfast had not been arranged! When I finally got to breakfast, the staff were very hardworking, particularly the male lead server who worked hard to get people seated and clear tables. He was probably the most efficient person i came across during the whole stay. Some previous reviews have complained about the smell from the gym. It is smelly outside the gym but not inside. The gym is compact but has enough equipment for a quick and simple workout. The hotel is also located close to a shopping centre with simple cafes, so very convenient. Easy to walk to other places in the city centre. Overall an adequate stay but not the best Hilton I have stayed in!
"Good folk, needs a refurb"
I would test the prices of the top hotels in town before staying here. The personnel are grand but the property needs a refurb. The location is fine. If you have a meeting at the convention center, there is no interior connection sadly.
"Consistently first class"
Room staff food comfort of the highest order. Booked on line and nice to know ones room before arrival. Even in Donnas absence the staff were extremely helpful and could not have been more kind. They were all very good chat and conversations about their backgrounds very interesting
"Excellent staff and facilities"
We spent 3 nights in Belfast. Had stayed at the Hilton on one prior occasion in 2014 and liked the quality of the hotel. This time, the staff shown. The Executive Lounge staff and concierge made excellent recommendations, asked how things were and really paid attention to us. They even made recommendations for Dublin. The hotel is in excellent condition. Some may think the location is off the 'tourist path,' but, it worked for us.
"Executive Suite Worth Extra!"
Booked a king executive room. From arriving to leaving I was very happy. Check in was quick & staff were very friendly. We were on the highest floor, 12th, & the view from the room was spectacular. Had complimentary drinks & snacks in the executive suite from 6pm-8:30pm & would definitely recommend spending the extra on this.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM