"Not again under those circumstances"
While my hotel check in, room, lounge experience etc. was reflection my preivious review at this propery I did have a very a negative experience during my recent post-dinner experience. We had drinks at the bar which was pleasant. After midnight we have tried to relocte to the ‘club’ which is part of the hotel however not really. We tried to enter via the hotel entrance which was denied and we were told that we have to go outside to enter (already in a very inappropriate manner) Then we were denied entrence again and told that we should come back in 30 min at there were too many men already inside'!'!' Anyway, never again in the Hilton Frankfurt if they continue to follow the policy of the club inside the lobby (also lots of noise) and the intolerante staff including the bouncers outside the hilton in their Land/Range Rovers.....silly thing and totllay not what you would expect from staying at a Hilton hotel
"A convenient Location in Frankfurt"
This was our first visit to the city and we chose a Hilton mainly because we are Honours Members but also because of its location. The service was efficient in most places but this is a hotel used mainly by business people so don't expect too many warm homely comforts. The food is very good and the pool is huge if you intent to stay fit. A good central location for the centre of Frankfurt and the old city. We shall return to this lovely city again.
"Clean and good room size but lacking modern basics"
Like many considering staying here, I was on business and Hilton is a trusted name which enstills a certain degree of confidence. And as expected, the hotel was very clean, the staff well trained, polite and skilled and the room size reasonable. However, there are many basics which I found to be unsatisfactory. First, the WiFi situation. Even as a business traveller with an expense account, €12 per day for seriously sub-standard WiFi is not acceptable when most hotels offer high-speed WiFi as standard. Secondly, €30 for a pretty basic breakfast, again even not as the person paying it, seemed stupid. I do not blame the local hotel for these things, I suspect that they are standard Hilton policies, but ones which desperately need updating.
"Value for money in good location"
Hotel is just three minutes walk from shopping area the zeil. And also walking distance from river and zoo. It's worth booking a room with excecutive lounge access. The food there is tasty and enough to provide for diner. The staff is polite and the fitness first gym on the ground floor is well equipped
"Great accommodation and a delicious breakfast"
We stayed at this hotel last night (10th September). The room was very clean, and the bathroom was large and spotless. The shower was spacious, and the towels were of a great quality. We also experienced the hot / cold water problem in the shower, but it was not a major cause of concern for us. The staff were friendly and helpful. The internet available in the foyer worked perfectly when we used it during the afternoon. Our experience of the breakfast provided by the hotel was very positive. The service was excellent and there was an impressive range of hot and cold choices available. Highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM