of TripAdvisor Travelers recommend this hotel
I arrived late, but did not have any trouble. In fact, the folks at the front desk greeted me by name and were quite helpful. The room was nice, and the bed was very comfortable. Breakfast came with the room, and the food and the selection was quite good. The hotel is centrally located. Because it is downtown, it is about 45 minutes to an hour from the airport. The cost of a taxi is about 400,000 to 500,000 Dong. As a pointer, if you are taking a taxi from the airport, walk right past the fellow who will attempt to solicit your taxi business. Continue a few more steps to the official taxi stand and take a real metered taxi. The first time I was in Hanoi, I fell for this distraction and ended up paying 550,000 Dong instead of the approximately 400,000 Dong that it typically costs. It is not that much money, but it is still something. Besides, like me, you may get a off-duty someone for a driver who does not know where he is going! Thus, go to the official taxi stand and hire an official metered taxi. When you go to return to the airport, the front desk is glad to call you an affordable official taxi. Another pointer is to bring smaller bills --100,000 or 200,000-- instead of 500,000. Even the Starbucks does not like to break a 500,000 bill (there is a Starbucks quite near to the Hilton Hanoi).
"Wonderful customer service."
We very much enjoyed our stay at the Hanoi Hilton. We received wonderful customer service and felt they really went out of their way to make us feel welcome. The hotel is well located with lots of dining options within walking distance.
Probably the best hotel in Hanoi. Very friendly staff. Especially in the Vietnam restaurant. I just love Hanoi. It is next to the Opera, and about ten minutes walk from the pedestrian shopping area and the lake.
"Good hotel in perfect location"
I had very good experience in this nice hotel, located in the best part of Hanoi. The hotel is western style, but food is partly local and very good. The service on the executive floor was perfect. The only bed thing was the internet, it was very slowly
"HOME AWAY FROM HOME"
From the moment we walked in, the staff made us feel very welcome. Noticing small things and making arrangements so we would feel more at home. Wonderfull staff! We stayed on the executive floor which has a beautifull lounge.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM