Very clean and right in the middle of many restaurants and not too far from the mall. Top shelf look and feel I have paid more for far less. Stayed three nights for a conference and had no issues. I would not hesitate to stay here again.
"HUGE room... but size is not all that matters"
I had a pleasant stay at this hotel. My room (a standard one) was huge! Texas size. Unfortunately, it is quite obvious that the room and, in general, the hotel, is a bit old. I did not like the mattress of the bed: too soft (just my personal opinion). On the other hand, the room was quite well-equipped: coffee machine, water, mini-fridge, etc. Still, I was missing some toothpaste and toothbrush, or a gillette. I also went to the fitness room, and it is very nice and well-equipped too (did not try the pool though). Regarding the staff, on average, those at the front desk were helpful and friendly, except for one of them, which was a bit rude when I asked for some information. Overall, good experience given the price and the location (very conveniently located for Galleria shoppers).
"Not a good experience."
Poor housekeeping.Did not replace towels , left used ones , did not vacuum floor. Did not receive a wake up call had to use a cab instead of a UBER. The cost difference was substantial. Poor service checking out. It was 6 AM and the young woman had issues with the computer.Did not receive bill. Was told I would receive it in a couple of days. I barely made my plane. Received an apology from the hotel which only addressed my not receiving my bill. Finally received it and was charged for valet parking . We didn't have a car. Very poor management and oversight, Hotel restaurant understaffed.
"A good option"
Large bedrooms and generous bathrooms in a convenient location. The lobby is also spacious. Reception is friendly and fast. WiFi was good. Breakfast is very good and the eggs cooked to order are perfect. Service is efficient. Only drawback is that room service is poor but there is a good café in the lobby with all that is needed.
The property was old and in need of a refresh. And housekeeping skipped my room for two days. I called to ask for service and was promised a follow up call. That never happened. I felt completely unvalued assa customer.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM