HILTON KUALA LUMPUR

We stayed for a night and quite disappointed with the service . There was no evening turn down , the face towels were not replaced just to mention a few . I have always stayed at Hilton properties and this is a first . :((

I checked in at 3 am. Tired, after having traveled for almost 24 hours, I was surprised when the guy at the front desk pulled out a sheet describing the executive lounge and amenities and spent 5+ minutes reading through the sheet with me. He explained that the executive lounge had a dress code, which I understood and appreciated. What I did not expect was the lecture he gave me on appropriate dress for the hotel which included long sleeve shirts for women and closed shoes. What' I explained to him that it was hot in KL and I did not have any long sleeved shirts. It was a very strange interaction to have a man tell me how he thought I should dress. I complained to management about this lecture and that I thought it was offensive and over reaching. I complained twice. No response. No "we will make it right". Very disappointing. The hotel is reasonable. The thermostat in my room could not be adjusted. The housekeeping service was impeccable. The pool which looks big in pictures is actually very narrow and smallish. The hotel told me that it was not safe to take taxis, so I should take a hotel taxi where they double the fare of a normal cab. That worked once, and from then on, I would take Grab or Uber. The downstairs restaurant has a great breakfast -- just about anything you can think of. Always ask for water in a plastic bottle as it is free, if they serve you from a glass bottle, it will cost you $10.

Not as good as before. Requested at least twice for full amenities, even called before flying in but still had to request for it when i got there. Called earlier to ensure room was booked and would be ready (with full amenities) and was greeted with very abrupt phone manner. Staff generally helpful when requesting service on the spot. Concierge slow and preferred in the end to drag all luggage myself. To be fair maybe they were short of people. Man at the door of p3 helped me bring my shopping up so this is a plus ...

I wanted to let you know your staff, Fer Lynn, Nyit Fung, En Mohammad Yusof (banquet) and team were excellent, so great and helped us. The food was perfect. Thank you again! We'll definitely come again👌😁 Best regards, Nor Azlina Manzur Husain

This is my second time staying in this hotel. I love this room. Big and clean. Except the part where i find it very difficult to remove the stopper in the bathtub to release the water in the tub, the rest is good. Anyway, I will be back.