Could not fault the hotel. The only slight negative is the lack of a guest lounge.Comment of S. Paul , United Kingdom the 2016-12-29
"Is Hilton going down hill"
I always stay at the Hilton brand but i am wondering why' Im in an executive room which is great, its clean spacious and everything i want. But, the bar downstairs only has 3 choices of wine, the one i wanted they had run out of' Its not difficult to have 3 wines in stock, come on, so i ask for the restaurant wine list and the first bottle i ask for is also out of stock! then i go back to my room to order food to be told i can't have a certain burger because again they have run out of something, so i gave up and didn't eat. i stay at the Hilton because i know what i get but recently the brands getting worse, shame because i don't stay anywhere else but I'm being forced to re think. However the staff are great as usual and don't let me put you off as its a great location and the hotel is good apart from the these minor issues which shouldn't really be an issue if they sort it.
"Outstanding Hotel and friendly staff!"
We were pleasantly surprised with the location, accommodations and staff at this hotel. From our check in to recognizing my lifetime diamond status with an upgrade to the presidential suite to the the friendly executive lounge and the helpful staff. This hotel created an outstanding memory of the U.K. Hope to return!
"Lovely Birthday Stay!"
Me and my boyfriend booked the Hilton Liverpool as a birthday treat! On arrival we was greated by lovely staff at the reception, the lady on the reception was extremely helpful and shown us the best bars/clubs in the area on a map she gave us at the reception! When we'd got settled in our room and was getting ready for the evening ahead we had a knock at the door to a lovely birthday surprise! -some selections of cake and a birthday message which was a really nice touch. The rooms where extremely clean and smart, the bed was ginormous and very comfy. Bathroom was a lovely size with a powerful shower. The hotel itself is in the perfect location, just a short walk from the shopping centre and a short walk from the docks and also very close to the Echo Arena. Overall we had a lovely stay and most importantly I had a great birthday in Liverpool and at the Hilton Liverpool!
Absolutely fantastic, really enjoyed the surroundings, the staff were brilliant and the food was very, very nice, we had a 3 course meal deal for £34 with a glass of proseco. You cannot fault this place and don't miss out on this deal - highly recommended.
"Superb position for Albert Docks"
Very nice hotel in a great position for Albert a Docks, Liverpool One and lots of bars and restaurants. The best service ever from Nikki on Reception making suggestions on things to do and reserving a cab to do the Beatles Tour for us. After hearing about the noise we had suffered from an adjoining room during the night, she made sure we were OK offering free breakfasts and compensation, we certainly left the hotel happy and grateful for her exceptional customer service skills.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM