HILTON LONDON TOWER BRIDGE

If this is a three-star hotel, I will give it a 3 out of 5. For a four-star hotel, especially for the executive room that I have booked, I will give 1-2 out of 5 for my experience as a Hilton Honors member. These are some of the unpleasant experiences: a) Airport Transfer My stay was from 17-23 June. I emailed the hotel twice between 13 and 16 June to ask about the airport transfer service and there was no reply till today (26 June) after my trip. b) Choice of room through the Hilton Honors app I indicated my choice of an executive room on the 12th floor through the app, and was given a room on the 9th floor when I reached the hotel. I am okay if guests are not allowed to choose their rooms in the first place. However, since we were given a choice, I would expect that I was given the room of my choice. Furthermore, I emailed the hotel staff after selecting the room and the staff confirmed the selected room in the email. c) Public access to all the hotel floors We do not need to tap our key card in the lift in order to get to all the floors. The security is really bad, as anyone, including the non-hotel guests, can just go to any floor. d) No executive check-in counter For all the other executive rooms that I have booked with Hilton and other hotels, there is always a dedicated check-in counter for guests who booked the executive rooms. However, it is not the case for Hilton London Tower Bridge. We have to check in and check out at the ground floor. e) Breakfast The breakfast at the executive lounge was decent and hot food was served. However, there was not much of a variety. The spread was small and pathetic. The breakfast served at the ground floor has a much larger spread but the food was cold. f) Change of room locks The hotel ungraded the guest room locks on 22nd June without informing us beforehand. We took our huge shopping bags and wanted to return to our room, only to find out that we were locked out of our room as the locks were changed and we had to go to the front desk on the first floor to activate the new room key. It was only when we returned to our room at 9pm on 22nd June that we received the letter about the change of locks. This is another evidence of low security, as the door locks were changed with our belongings in the room. They should have changed the door locks when the rooms were not occupied by guests. Nevertheless, there are some good points that saved the hotel from getting 1 out of 5 (terrible) from me. The housekeeping was good. The room was cleaned and tidied well daily. The room, though not my choice, had a good view and was extremely quiet. I am glad that the hotel allowed a late check out at 2pm. However, we were locked out of the room after 12noon and had to go to the front desk twice before we could enter our room again. Overall, I still give it a 2 out of 5, for the 336 pounds I paid per night for 6 nights. I expect better facilities, food and service as an executive room member for the stay.

The Hilton Tower Bridge is an excellent, fresh and modern hotel ideally situated on the south side of the Thames with easy access to all modes of transport. Tower Bridge, HMS Belfast and the Tower of London are all just a few minutes away. The hotel staff could not be more helpful and respectful. The accommodation is of the highest order. The hotel is very well cocooned from the hustle and bustle of the city and you are guaranteed a good night's sleep. As a Gold Member my wife and I enjoyed the private Lounge and the food was very good. I can highly recommend this hotel to holiday makers.

I booked a room for a couple of nights through Booking.com but actually found a cheaper rate on the day of travel, so it would have been better to wait. The hotel is in a fab location, right next to the tube and a few restaurants. The reception areas are impressive and the roof top bar fabulous - although it shuts at midnight . The room was satisfactory but basic. I asked to transfer to a twin instead of the double we got , but told I would have to pay a supplement for it!! Air conditioning leaked all over the carpet. Glad we didn't opt for breakfast option as the queues were enormous . A wired security system , you need your room key to operate the lifts - very inconvenient at times .

This hotel was perfect it was so well located for sightseeing and 2 mins from tower bridge, the shard and st Katherine dock. There's a Jamie's Italian restaurant where they serve an amazing breakfast in the hotel all the staff treat us really well and the atmosphere around the hotel was great. The rooms were really clean and tidy and well thought out even down to the nightlight coming on when you walked into the bathroom we will definitely stop here again

This hotel is located very conveniently at More London and caters to the business travellers in that location. However it is a very basic Hilton hotel whose occupancy is high just because of its location in a business neighbourhood. Close to London bridge underground also. However service is very average, rooms are ok, breakfast is good but no real facilities like pool or spa. The Jamie's restaurant is nice.