"World Class Customer Service- Jordan Bell"
I am writing this review specifically to rant and rave about wonderful service during my stay at Hilton Orlando provided by Jordan Bell. My husband and I travel often and stay at many nice hotels, so let's face it nice hotels are a dime a dozen, but high quality service is so very rare. During our stay Jordan Bell was out by the pool serving drinks and food and working with heart. We went to the pool everyday because this was a pool relaxation vacation. Everyday we specifically requested to sit in Jordan's area. Jordan was so fun and friendly and he made it his purpose to make sure we had a great time while we were on vacation. He took time to get to know us and make sure we always had cold beverages and a smile on our faces. During this visit I had just found out I was pregnant and Jordan went out of his way to make sure we felt special and frankly he just made our stay worth talking about. Jordan Bell is the type of person you want to have in management training and teaching every employee how to provide proper service. Quality service is rare at any hotel, restaurant, or retail outlet so when someone portrays such excellence they should be promoted and used as an example as the expected standard. While we were there we decided to book a second trip to bring our daughter here again to play at the pool in November. I would have not booked this hotel again had it not been for Jordan's warm welcome and world class customer service. The hotel is nice. The rooms are nice. But there is one reason we returned and that is because of the way Jordan Bell made us feel while we were on vacation.
"PERFECT AS HILTONS TEND TO BE"
Great convention center hotel. Staff were all totally great. I had a few weird issues and they were super nice. All restos were excellent!! Of course room and building at Hilton Standard. For those who smoke there is a smoking gallery at the end of every hall. Actually there as an “escape” from the fire stairs it serves multi purpose. Price online was super fair hence a great value.
"Great Hotel for Orlando area enjoyment or convenient convention center hotel"
Just stayed for 5 days at this hotel. I have stayed here every November for the last 10+ years and this stay there was a marked improvement in the property. This is exceptional hotel for Orlando area enjoyment or convenient convention center hotel. Stayed in room 1602 which was close to elevators but very quiet. The convenient digital key through the Hilton mobile app, text messaging from staff checking on stay and very fast response to any requests through text. Bed is very comfortable, many outlets in room for all digital needs, internet was consistent, hotel staff all very friendly with genuine smiles. Pool is great and pool bar/grill is very nice. David’s Place was a good sports restaurant / bar to eat and watch sports after a long day. Onsite UPS shipping and 24-Hour Starbucks onsite. Property is very clean and appears to be recently updated.
"Enjoyed My Stay"
Was here three nights for a trade show. Hotel is often thought of as attached to the convention center. lt is actually via a covered elevated walkway about a 10 minute walk away. Still nice and convenient. Upon check-in I asked for a more newly renovated room. I was offered a room on the 17th floor for a slight up charge. It was bright and indeed very new. Apparently this floor is also for the hyper allergenic as the rooms have freestanding air cleaners. The device made some noise but it wasn’t obtrusive. It actually kind of lulled me to sleep. Public facilities are loud. The lobby bar has an earnest piano player who is quite talented. However, glass, stone and tile everywhere made it very loud. David’s Restaurant next door was even worse. It was virtually impossible to hold a conversation in there. I would suggest that management install sound treatment so that business people could use the facility for client dinners. As it is we had to leave the hotel for a much quieter dinner meeting. Hotel staff was great. Everyone was saying hello, welcome, may I help with anything, etc. I’ve stayed here previously and plan to do so in the future. Nice place and very convenient to OCCC.
"Business & Resort Hotel"
Enjoyed staying at this Hilton. They allowed me to check-in early 6:45am so I was able to take a nap before my 10am event at the Orange County Convention Center. My red eye flight from Los Angeles with crying babies took a toll on me. The king bed room was very comfortable with a barker lounge chair with foot stool overlooking the beautifully landscaped pools and lazy river. The bed with a feather comforter was luxurious with extra long pillows. Having a bad back though it was a little difficult at first to deal with the soft sinking mattress. Coming from California, I was very impressed with the water pressure of the bathroom sink and shower. They had a very good grill and bar with excellent beer on tap, delicious shrimp tacos, and very good quality Florida hamburger beef. I was surprised at 10am on Saturday morning with air temperature of 68 degrees F that the water temperature of the Lazy River was warm enough to enjoy the journey through the waterfalls, steaming mountains, and shooting streams of water. The quality of the sunning lounge chairs and umbrellas are top notch. Lastly, I enjoyed immensely and recommend at the poolside Cafe their frozen margarita and beet salad with red snapper. Yes, this is one of the best places to stay in Orlando.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM