HILTON PATTAYA THAILAND

I would just like to start by saying I generally don't do reviews while I'm still on the hotel premises out of respect and allowing the staff to change the experience during my stay. This is probably my 4th or 5th stay at the Hilton! Here goes, the positives first! The location beats none other and the advantage of having a food court and mall linked to the hotel and being in the centre of beach road makes the holiday experience better. But now here goes the negatives, in the past I had huge issues with the F&B services and they were always fixed by the management but that took me to make a huge noice which I don't think I should or any guest should have to make if you paying one of the highest hotel prices in Pattaya I booked a suite and it did costs me an arm and a leg and yet there was no coffee capsules in the room or tissue boxes and I needed to request for it several times before it was sent to me! As a smoker and I'm sure many can relate the property only allows smoking in a designed area in the lobby bar which is ok but in restaurants and in the executive lounge smoking should be allowed on the terrace which is a global norm at big property's. So basically if you need to smoke you need to finish your meal, wait for the elevator goto your room or go to the lobby bar and smoke which is weird then are the hotel implying that smokers are not welcome or should never book the club rooms! I paid for the executive lounge services but can't use it as I would have to be stuck on the 33rd floor without being able to smoke anywhere on the entire floor! The breakfast is served in the restaurant and today I asked the lady to get me a bottle of water and was informed if I needed water I need to pay which again is unacceptable! So I either walk till the buffet get water by the glass or don't drink water' I have a gastric problem and need water near me or can't eat so I lost my money once again cause going to the restaurant where smoking again not allowed on the terrace or water is not available means I can't go! The staff started to get rude when I even asked for a cup of coffee and was told that the buffet is closing in 5 min! Meaning' Last I went again to the reception to request the woman if I could have bfast in my room as in the mornings I take my medication and have a gastric problem and would like basic breakfast in my room! I was told in a very harsh way NO and I can if I pay! The wifi is the most weird! In the room your needed to sign in, in the lobby and restaurant it disconnects each time and you need to sign in each time! So I activated my roaming internet again a loss! So in addition to paying over 300 usd a night I need to pay all the extras which were promised or the rules were not communicated! Really disappointed and what was meant to be a relaxing holiday since I'm having a number of health and personal issues and was hoping to relax in doors landed me roaming the streets never wanting to return to the hotel as going from one floor to another incase I feel like a cigarette and can't use the executive lounge too!

Beautiful hotel (stayed in an executive room with our own private breakfast dining on our floor) and very conveniently located to almost everything you will want to do in Pattaya. A shopping mall underneath the hotel, restaurants galore, sun drenched beaches everywhere, and plenty of fun to keep you occupied for a long time. Friendly and knowledgeable staff, delicious rooftop dining, an infinity pool with great views of the beaches, and every amenity that you could want in an upscale hotel.

This hotel is simply the best. From the first touch at hotel you understand that everything is perfect.. Excellent breakfast, amazing pool and the view. If you are coming to Pattaya you wont be sorry if you goes to Hilton

A hidden gem with stellar customer service!. I love this hotel and can't wait to return!! Modern contemporary design attached to a highly secure shopping experience adds to an unbelievable experience. At the center of activity, the hotel provides all that is needed to explore the nearby sites.

I have been going to Pattaya to play golf for the last 18 years. I have stayed in many different hotels during this time. I find the Hilton Hotel has the most convenient location and also the most comfortable hotel to stay in. The rooms are always clean. The bath products are excellent. Being on top of Central Shopping Center is important to me as I like going to the cinemas and also the mall offers a lot of variety of shops and restaurants. In all, I didn't need to get out of the building.