It was a wonderful stay. overall excellent. however parking space needs to be improvisedComment of J. Sarveni , Malaysia the 2016-10-02
"Multiple business stays"
I have stayed here 3 times for business and the hotel and its staff are great. A special mention to the breakfast team, they are so good and so friendly, a great way to start the day! And another mention to the concierges, again so helpful and friendly. There are lovely people working at Hilton PJ and they make each stay a pleasure!
Hotel location is perfect, near to LRT station & its surrounding has a lot of restaurants. However, the hotel food is so so only, not worth the price you are paying for. Service quality of the staff & room cleanliness is tip-top.
"One night stay for business"
Good breakfast and lovely room . Had wide variety of selections of breakfast from western, indian, malay, chinese, japanese and desserts. Would definitely recommend others to stay at this hotel. The entrance is a little hard to locate but overall services are fast and good.
"Terrible customer service!"
Booked two rooms at the hotel end of Oct,2017. The hotel charged me twice for the stay, and after numerous overseas phone calls, the duty manager denied the charges. This is despite having provided my credit card statements multiple times that clearly shows the error, where I have been debited by Hilton PJ on two occasions for the same amount. I have spoken to and emailed the hotel and their management numerous times, and have yet to receive a resolution. The hotel does not seem to be interested in my problem, passing the problem to different departments. The staff always promise a callback or an email, but after more than three weeks I am still waiting for my refund. So far I haven't had any replies from the hotel. This also happened before during my last stay in March,2017. I understand that mistakes happen but I would hope that once brought to their attention that it be rectified quickly. Terrible Customer service from the hotel management!!!
"Great Stay and Feel so much at Home"
Checked into the hotel on the 17 Nov and as usual greeted by familiar faces. Great to be back again. Went to the fitness centre, Clarke Hatch, all the equipments were complete. Overall great experience staying at the PJ Hilton.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM