of TripAdvisor Travelers recommend this hotel
"Nice hotel but could do better in shutter service"
King-bed room is very spacious, and very comfortable bed. I really like the bathroom design. Breakfast buffet is good. Staff service is very good. The hotel is 20 mins from Hongqiao Airport and high speed rail station. However, getting a taxi there in peak is a headache, especially in a raining day like this morning. We literally missed the train. (And the reason we stayed here was for the proximity to the train station) The concierge was trying their best to get taxi, but it was just hard to get. Understand this is a common problem in Shanghai, I am wondering whether the hotel can provide regular shuttle service to the airport and train station (just like Hilton Tokyo is doing between hotel and Shinjiku station). This can really help to boost up customer experience and reduce workload of concierge.
"Good hotel let down by the quality of food."
Competent service, excellent room, average food quality. Restaurants 10-15 minutes walk from the hotel along busy highway. Drop off/pick up area outside main entrance a little chaotic. Swimming pool was closed for maintenance was disappointing
"Excellent Services at the Executive Tower"
When you walk in the hotel, you feel it is Hilton,. When you stay in the room, you feel the quality of Hilton. When you meet the management, you can tell they are with Hilton. When you stay with Executive Tower, enjoy the lounge services, the staff, the food and beverages you feel much better than a normal five star hotel! Strongly suggest to stay at the Executive building that services and management make you feel like home if not better. They take care all your needs and most enjoyable, the manager's smile!
"Wonderful place to Stay in Shanghai"
Usually on my trips I stay in Hilton`s Hotels taking advantage of the Hilton Honor program. In Shanghai was not different and I can certify that the Hilton`s hotels in Shanghai ( all of them ) are very good, because I have used them before. I strongly recommend Hilton.
"Excellent Stay at Hongqiao Hilton- Shanghai"
It was a short stay but we were very impress with the overall service. We arrived early in the morning, Hilton welcomed us with a breakfast and checked us in at 11AM. The staff have good English skill, better than at hotels in Peking and this is a big plus for international travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM