of TripAdvisor Travelers recommend this hotel
Very elegant. Helpful and efficient staff. The room was immaculate. Room Service came quickly and was delicious. Also, a great location. We had easy access to all Shanghai has to offer. We would definitely return.
"Past and present experience"
As compared to my last visit in Oct last year, Hilton has great improvement in services. The speed for arrival check-in and checking out is quick and pleasant. The conceige is more helpful. However getting a taxi in the peak hour is challenging because they cannot do cab booking for guest. Moving around by subway is convenient.
"Enjoyed our stay"
I stayed at the Hilton with my family (2 rooms) for one night, two times in one week. We enjoyed both of our stays. The rooms were large, clean and comfortable. The buffet breakfast was above average. Good location about 10 minutes from Jing'an temple metro stop. One thing to improve is the check-in time; both times it took way too long (>15 minutes) excluding the queue time.
"Professional staff and great service"
Exceptional service from all team members here at the Hilton. The only real negative is the lack of quality coffee in the morning breakfast bar. I needed to extend my stay and the downstais management could not continue the same room rate. It was cheaper for me to book on line at the hotel. I received a much better room rate than the one I had plus it was several hundred RNB less that the reception offer.
I enjoyed my stay at this hotel, I really like the service provided including breakfast, gym and housekeeping. Staff is really very cooperative. There is slight language problem with house keeping staff but it is manageable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM