of TripAdvisor Travelers recommend this hotel
"THE BEST HILTON I HAVE STAYED IN"
The staff are so courteous. I felt I was in my own home. The concierge helped me with all the details I needed for the neighbourhood. The rooms are well maintained and sleep quality is great. I had a corner room 603 which was great. The breakfast is a wonderful spread and the bar is great!!!!
Good hotel, friendly staff. Very clean breakfast not good and over price go McDonald's instead across road.but staff and clean hotel. Nice bed and also pool staff can be rude need a bigger pool maybe outdoor pool.
"Sofia one night"
Great hospitality and service. My Hilton number was not on my reservation and they tried to sell me the breakfast buffet. When I had them add my Hilton number they found my account and told me that breakfast was included with my gold status. They also upgraded my room. My room had a fantastic view of a city. It was clean and standard size for a European hotel. The bars and outside patio was a nice set up. We sat outside and got wonderful service and we sat inside and had a great experience with the bartender and other staff. Only downside was breakfast in the executive lounge. There was no one monitoring the area at 9am when I went. There was very little food left and few choices. This was all outweighed by the exceptional customer service we received by the entire staff. Great job Hilton Sofia
"Well located place, breakfast to improve"
Close to the city center, next to the metro station. The Vitosha Boulevard is a few minutes' walk away. Easy access by metro from the airport. From the upper floors of the south side a nice view of the Vitosha massif. The apartment is spacious with a comfortable bed. Check in and check out was fast. Breakfasts average, with limited choice of cold cut and cheese.
This time I was very disappointed with hhonors price warranty policy as I book the room from hhonors app fully prepaid it about 2 weeks before and after a few days it was like 30% cheaper. Hhonors only refund for a price change within 24 hours. The room offered a very comfortable bed as expected from hilton. The executive lounge was bellow any expectations with the doors widely open to everyone and no control at all of whom comes in and a very poor selection in the evening and a policy of no alcoholic beverages except wine after 20:30. In the morning while having breakfast about half an hour the only employee that came in just made herself a cup of coffee in the plastic glass she brought and left. So no service at all. At check-out I was offered local currency for my deposit paid in euro as they spent it!!! Overall disapointed with service qualty and hope they will change it.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM