"Great hotel to stay in Tokyo "
Clean and roomy room for what you pay. Room is well maintained and gives you a good sleep time after a long walk around Shinjuku area. Walking distance to amnesties. Good values for money. I'd only complain the breakfast time a bit crowded around 7:30 that waiters can't accomodate my needs fast enough. Overall is a good hotel to stay in Shinjuku.
Love the Hilton, could not ask for a better hotel. The bed was super comfortable and the buffet breakfast was wonderful. Love the fragrance that is wafting throughout the hotel. I would definitely stay here next time I visit.
"Very clean and quite hotel"
Staff were friendly and room was very clean and quite. The hotel provides a free shuttle to downtown of Tokyo every 20 minutes. It was very convenient and thoughtful. Hope the hotel would provide a scale in the both room. Wish the hotel provide a scale.
"Fantastic stay at the heart of Shinjuku Tokyo"
Great services and facilities as expected from the Hilton brand. Top level attention received from all staff. Convenient access from Narita and Haneda airports through Airport Limousine Bus negates the need to transfer to local train/subways
"High quality Hilton"
Just finishing a 3-day stay on the executive floor. Here on vacation with wife and older daughter. Had a 1 bedroom suite (sounds spacial, and by Tokyo standards probably is but overall I thought the space was small, especially the bathroom). However, overall, I would say this property excels on service, the overall customer experience, the breakfast offering (both on the executive floor but especially on the main floor), and general proximity to all things in Tokyo. Specifics: - Shinjuku is as reasonable as any location in Tokyo. I know it's known for being a business center but access to the subway is excellent, there are lots of restaurants in the area, and the Shinjuku night district is within easy walking access. Shinjuku train station is a short walk away (or, take the Hilton shuttle bus every 20 or so minutes). You could go to Roppongi, or to central Tokyo, fine, no problem, but I found Shinjuku to be quite high quality. - Asian Hiltons are not the same as Hilton properties located in the U.S. (thankfully). - The Hilton Tokyo has an EXCEPTIONAL level of customer service. - Rooms: We had 2, a 1 bedroom suite and a regular room. Bathrooms are tiny in both. But other than that the rooms are generally fine. I would have preferred a bit better lighting in the suite. Beds were excellent. Showers more than adequate. A/C was fine. Internet very good. - Breakfast is awesome. Definitely get that in your room rate. Truly, this is the best breakfast buffet service we've ever encountered. Massive fruit offerings; smoked salmon; superb Asian fare; and the list goes on. I couldn't imagine how to improve on the offering. - Very convenient shuttle service to/from Shinjuku Station. Also direct bus service to/from Narita airport (although I recommend taking the Narita Express train to Shinjuku - it's faster, but not necessarily more convenient given that you have to navigate the expanse of Shinjuku Station.) - Restaurants on site are exceptional. The Metropolitan is special, but it comes at a price, however it is worth it. There are several other food options, and although I didn't have a chance to try them all, I would not hesitate to do so. - The 2 bars are exceptional, if not expensive (but, this is Tokyo), they are definitely exceptional quality and above average service. - Concierge service: Excellent. - Executive floor: Definitely worth it. The evening program of cocktails (free) and appetizers is an exceptional value. Bottom line: Price/value: Exceptional. Yes, this is a large hotel, generally business oriented, but not overly so. Japanese quality in terms of service and customer orientation. Footnote: There are two subway station entrances within a 3 minute walk from the hotel. Final comment: you will not go wrong on the price-value equation here. The Asian Hilton management (and I've stayed at several of their properties, several of which are 'franchised') across Asia, are excellent. Again, exceptional price-value.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM