"Great Customer Service with quality"
Excellent customer service! With Gold HHonors membership, I was upgraded to the upper floor and received an access to the executive lounge. The room was so clean and had a nice city view. It appeared the room was recently renovated. It was rainy in the evening; the lounge was full, however the staff called me to let me know the seat was available within short minutes. Snack in the lounge was very good. Breakfast was excellent, too. Professional hotel staffs were quite impressive!
"Lounge very average, nice room"
We stayed in this place 4 nights and it was all in all not too bad but not great either hence the average rating. Plus: Nice room Friendly staff Friendly airport limousine service pick up outside the hotel Shuttle service to Shinjuku train station Lounge had nice champagne Minus: Location for us was not great and having to depend on shuttle was a bit annoying for us (we stayed in other hotels in more convenient locations for your liking) Lounge.. where to start.. it wars VERY CROWDED at pretty much all times we were there and of course at major times like breakfast, afternoon tea and happy hour. At one stage we were turned away and had to go to our room until they called us when there was a free table. Breakfast was very busy and hectic. The food offerings was crap for vegetarians or anyone with any specific dietary requirements. Very poor labeling as so often. But I do expect different from an international hotel. There was hardly any food for vegetarians (again, international hotel.) also e.g. At breakfast the cheese was in the same box as the salmon, which is a big no no as people who are not considerate would use the same serving device for cheese and salmon. I tend to use my own fork and pick cheese from the very back, hoping it has not been touched by meat/fish serving devices. Hotel restaurant and bar were soooo expensive. I know it's the area but honestly. Usd 14 for a small beer''' That is just a rip off. Btw there is always beer available in the lounge, not just at happy hour There's a few restaurants in the underground, one is an Indian which does the usual veg option and they speAk English, also a Starbucks is round the corner fro the hotel. Would we stay here again, probably not.. Lounge hours Breakfast till 10 Afternoon tea with cakes etc 15:00 - 17.00 Happy hour 18:00-20:00 with snacks. You can fill up if you eat meat and fish but not if you are a vegetarian...
"Nearly perfect, but please turn OFF the perfume blasters!"
Rooms are great, staff is great, but the public areas have "air cleaners" that pump out large amounts of perfume which not only gives me a headache but also ruins any dining experience in the open areas (ground floor). There really isn't any need for this extra scent, a simple ozone machine would do fine to keep the air "clean."
"Not in the centre of Shinjuku"
It's a good hotel with good service. Room is bigger than the average hotel room in Tokyo. Location is not right at the centre of Shinjuku, probably requires 5-10 minutes walk to where the busiest Shinjuku centre, however, you can still find food easily as restaurants are everywhere in Tokyo anyway.
I stayed in the Hilton for 4 nights while in Tokyo with work. Hotel was beautiful with great conference facilities. Staff were really helpful and friendly. Great location within walking distance to all the shopping. Definitely recommend
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM