"Next Level Experience"
We came to the Hilton Tokyo from the Hilton Tokyo Odaiba and didn’t really know what to expect as we already had a great experience in Odaiba. Well, let me tell you.. I thought the service and the hotel was just amazing! When you walk into the lobby, you can just feel the “swag” as the lobby area was chic and swanky. My taste exactly! You could tell that it was a business hotel given the surrounding neighborhood. We were greeted by Fukuda san at check in. She was very nice and professional. She was able to upgrade our room to the Executive Class in which we never expected even though I’m a Hilton Honors Gold Member. Not to mention that she paid full attention to when we were departing and was able to get us a late check out since we were departing later at night and use of the executive lounge to relax in. She was able to book our shuttle as well. Fukuda san was spot on! Probably the best check in I ever experienced and I travel quite a bit! The room we arrived in was a chic renovated room which was awesome! The size of the room was smaller than Odaiba but we didn’t mind. The executive lounge was a great experience! The staff there was also on point! It’s beyond anything I ever experienced. I was so thankful. And finally, to the 3 ZATTA Bar staffers who was holding it down till the end of closing.. You guys rocked! Great talking to you guys. We had some good laughs. All in all, great experience! And one of the best stays I ever had. I’ll definitely come back! Promise!
"Very noisy and claustrophobic"
It is basically a business hotel or for airline companies... If you are planning a romantic stay, get out of there! The lobby looks like Madison Square Garden at NBA final... The business lounge is very good, but if you are not a silver or above HHonnors, they do not seem to care about you. Room is good, somewhat spacious and very clean. Additionally, I just can't understand an expensive hotel charging for wifi in the 21st century!
"Holiday in Tokyo "
Stayed at Hilton for 8 days Doing day trips The Hilton is a good spot Great hotel in great location They provide a bus service every 20 min to Shinjuku station , there and back free of charge Or if your going to north end of Shinjuku you can walk it in 10 to 15 min The room was immaculate, breakfast buffet was a great selection and fresh The concierge was very helpful First day to recover Second day we used a local walking tour guide for 4 hrs who showed us how the trains and subways work and took us around local areas that made the rest of trip much easier as we didn’t look like confused rabbits trying to navigate the local transport system Wifi I used japan wireless service which was fantastic : cheap , no data cap : lasted about 10-12 hrs It was waiting at the Hilton for me as requested and they had a postage bag already supplied for when I had to return it And that meant giving it to the Hilton staff who posted it for me The room at the Hilton King jr suite Spacious Very comfortable couch I liked the bed Couldn’t really hear other people which was great The black out blinds for the windows was great My wife loved the hotel and we would stay there again in a heart beat
"Glad that we stayed here!"
We are glad that we stayed here as not only is the location great but the overall experience is excellent. The check-in was efficient, the rooms (we had 2 rooms) are clean, comfortable, spacious with good decor. All the various Concierge on duty during our 5-day stay were able to provide us with good information. You should include their breakfast in your reservation as the selections and service are excellent. The efficiency of some of their personnel are amazing, in particular, Asano-san. From the hotel, you can walk to a number of places of interests (e.g. the Observatory at the Government Office, the Shinjuku shopping area or train stations). However, there is a hotel shuttle bus that takes you to the key spot in Shinjuku. This makes your stay all the more pleasant. And if you get in very late like we did, besides their room service, there is also a well stocked 24-Hour convenience store in the basement level. Hilton Tokyo is a designated drop off and pick up location for the Airport Limousine Bus. At the end of our stay, the Guest Relations Manager, Mr. Contreras, helped me with the check out and not only was he efficient and friendly, he was genuinely keen to obtain my feedback about our stay. Highly recommended if you need a great place while visiting Tokyo/Shinjuku.
"Good experience @ Tokyo"
Located in the commercial are of Tokyo, very close to the subway station and just 12 minutes walk to the Shinjuku JR station - west entrance, Hotels also provides free shuttle bus to and from there frequently Being upgraded to the suite room, the room sizes is large and spacious. Club Lounge facilities is well and good plus nice city view from 37 floor. The staff always provides top quality service at all times especially the concierge. Help to book a table for dinner in a local restaurant and solve our language barrier problem. Good choices of breakfast buffet. Will come again for sure.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM