"Not recommended! This is 2 Star "
Hilton hotel in Tokyo made me really upset! Main Issue; Credit Card charges procedure and blockage. Food and Beverage. They charged me US 508 extra upon checking out and they did not use the blocked amount made from reservation office which was also US 508. The most frustrating part is that upon checking out I was actually talking to the front desk agent and she confirmed that she will use the blocked amount to complete the transition. She charged me the balance and gave me the receipt. Just 5 minute after I left, she made a NEW transition and charged me again US 508 without providing a receipt. In the end I have to wait 15 days for the amount to be released Metropolitan Grill. Menu does not match the actual dishes served, the Cob Salad was actually a duck appetizer Cesar salad was shocking and pork ribs uneatable. I had to call for extra Champagne and extra bread. Terrible service. Paid ¥ 51.000 - what a crime, no value for money at all. The hotel was full with organize leisure group mixing with business and families like us, breakfast was not an experience but more like an Olympic run to get the food, we walk out. My wife met a friend in the lobby after a very long time. They could not get tea or coffee and once the waitress finally reached the table the service was really bad. While I was checking out, a polite manager in the lobby asked me how was my stay, I try to explain but there was way too many issue....
We stayed at this hotel twice. The first leg of our journey was for five nights and for our last night in Japan. We stayed in an Executive King with an extra bed brought in. This is part of the reason for the loss of a star. It seemed as if adding the bed was to accommodate us, a family of three and not for comfort. The extra bed made the room cramped and uncomfortable to enjoy the spacious seating provided. All magazines and welcome info was only in Japanese. Secondly the bathroom. It was very small. To get out if the shower you needed to skirt around the toilet and the door opened out into the bathroom dripping water onto the floor. The bathroom garbage pail required a foot to depress a petal to open. It was awkward. The beds were very comfortable and the amenities were well stocked. The robes and pajamas were a welcomed comfort. The cleaning staff did a wonderful job. We had access to the executive lounge on the 37th floor enabling us to have breakfast there or on the first floor. The benefit to this was it was open all day to us to enjoy light snacks all day. Plus you could enjoy beer, wine or other spirits free between 5-8pm. On the last leg of our trip they extended our check out for us and additionally allowed us to use the lounge until our taxi arrived. The staff was very pleasant compared to what other viewers mentioned. We only received top notch service.
"Good Hotel for tour travelers"
Center city hotel with excellent amenities and services. It was our starting hotel for our Globus, 12 day Discover Japan tour. A spacious room and bath. Food at the Hotel was abundant and the cuisine for both western and Japanese tastes. We were able to walk to various attractions near the hotel.
"Good Business hotel in the heart of Tokyo"
Stayed for 3 nights. The rooms were very nice. The breakfast was very good. Overall an excellent hotel for a short stay in the heart of the city. The bar at ground floor was good with a very good ambience.
"Great hotel, great location and great staff!"
We came to Japan on our honeymoon. When we arrived at the Hotel, the manager congratulated us on our wedding and he upgraded to a higher class room and added breakfast for us at no extra charge which was a very nice thing to do! Other hotels dont really bother. The room was very nice and spacious with a lovely view. The bathroom and the whole room were very clean! We love this hotel and will be coming back to it next week!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM