Great location, best value breakfast, just couldn't organise the sunshine...Comment of S. Michael , Australia the 2014-08-05
"Location is a train ride out of the city centre"
Visited for 2 nights in June as part of a tour group. Was given a room at the back of the hotel. It was enormous, 2 double beds and a bath tub with shower rose, toiletries included body lotion. Breakfast was superb with a myriad of choices, food delicious. I requested gluten free bread and was brought 2 toasted bread rolls. The city centre is approx 20 mins by train from the hotel but it is only a short walk (well sign-posted) to Stadion station, destination Karlsplatz (the end of the line). The Prater is close to the hotel if you like amusement parks and features the famous ferris wheel.
I could have easily given a rating of 5 for this hotel, but i give it a 4. Five, because It has maintained the Hilton standard on its facilities. Its Filipino crew were very friendly particularly the door man and its chef (Arellano'). However, in spite, of being a Hilton honor member I had difficulty in connecting to internet. I approached the reception for assistance but the lady asked me to wait because she was still in the telephone. After waiting for 5 minutes, I mentioned to her that I was still waiting but apparently she was just happily chatting. After another minute of waiting, I just went away. I felt that she was so insensitive. It's a pity I was not able to get her name. For that I give a four rating.
The hotel was away from the activities and interests we had and we paid more in hope of having a guaranteed comfortable stay as opposed to a smaller hotel chain however parking is an absolute joke. The outdoor parking is several hundred feet away and navigating exits is just surreal, no signs or any instructions given by staff. Requested a baby crib by entering special request notes when booking, arrived checked in asked for one again and finally third time was the charm. Frankly for the money spent here I believe we could have had picked a place of lesser or equal cost and had the subpar stay, not worth the money, hotel parking is also charged.
We stayed here for a couple of nights in May and really enjoyed the experience. The hotel is nicely located on the river and is not too far to walk to the train station. By train the centre of the city is only a few minutes. The rooms are larger than average and the staff exceptionally friendly for such a large hotel. We enjoyed walking along the river, which was peaceful and quiet with good views of the city.
"NO GOOD NO BAD"
Very nice hotel with big rooms,we choose a room with river view. All areas of hotel are very nice you can walk across the river or if the weather is good you can take your breakfast with river view.Very impressive building from outside. It is little far from the center but very near to metro station (less than 5minutes by foot)which will take in 10 minutes to center. We took once a taxi from city center to hotel and the cost was 18 euro. The carpet of room was so old and it had become from red pink. Personnel has neutral behavior without providing any information. Impossible: not free wi- fi at rooms only at lobby.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM