of TripAdvisor Travelers recommend this hotel
Appreciate front office staff Miss Riven Tang to give me a very well experience of my first stay in Xi’an Hilton at 17th to 19th May. As a diamond member of HH, this stay I gained 2 upgrade level from King guestroom to King executive, that was a big surprise for me. Actually, Miss Riven prepared 2 rooms to let me choose from them, this activity touched me like home away from home. Not only this but also Miss Riven sent me to elevator after I got a fast CI of my late arrival even at her after working time.
"Old City beautiful hotel."
Beautiful rooms and suites. Friendly service. Location in old city a bit far from city activity. On site restaurant did good job with breakfast and dinner service. For Hilton this is home run. Beautiful spa as well.
"Great Hotel for Western Travelers"
This hotel was a great place to stay in Xi'an. We are western travelers who speak no Mandarin Chinese. All the staff we encountered were very polite and many spoke English. We were very impressed with the hospitality. The rooms at this hotel met my highest standard for travel. Very spacious, clean and all amenities provided. No concerns or complaints. We really appreciated the wide variety of food provided for breakfast. I like my breakfast on the less-adventurous side and was thrilled to see many of the same items you would typically find in a European or American hotel available at the buffet. Everything we ate here was very good. I wouldn't hesitate to stay here again.
"A bit like a grand old lady "
Excellent friendly staff Pool out of commission for service and the travel company had not been made aware of this On the surface the hotel is "grand" but look objectively and you will find it is in need of significant upgrading e.g. Blinds between bathroom and bedroom not working, grout in the shower dirty and mouldy Good location
"My experience from 4-17, average hotel"
Having no other hotels in Xi'an to compare this to, this is my review. Guess I could compare this to hotels from years ago, in the U.S. Outdated, 5th floor room. Old carpet, worn room. Old blind system that could hide bath area from room, guess that could be cool to people that haven't seen anything like that. Had an outside area for talking on cell phones or smoking or exercise. Buffet was not good at all, compared to hotels in Beijing or Shanghai. Staff were good. One thing I did not like: Being accosted by a man working the front door, seemed to be a manager type. He did NOT like the fact I talked to a woman working on sweeping the front of building, like she was a bother to me, or anyone.. found that just creepy. Average review.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM