"Good room, excellent breakfast"
Stayed 2 nights in room with two queen beds. The beds were soft and nice, better than in two holiday inn express we stayed the same trip. The room was smaller than in express, but big enough. The breakfast was excellent for european taste as well. There were also lots of chinese style food. The staff was friendly and we have no complaits of our stay. Subway very close, around the corner. Use line 1 as the exit is near. Line 4 is more walking.
"No problems or complaints here"
Everything was as it should be. Courteous staff (especially one of the concierges), very clean rooms, free lemon water and iced tea available in the lobby, and most importantly, 3-4 mins walk from the Shanghai railway station and metro. Breakfast was lovely, and the Maitre d was one of the best I've experienced. Lovely man. I would stay here again without doubt, if I ever visit Shanghai again.
"Foyer and front impressive but rooms a bit dated"
When we arrived, reception staff did not give any information about the facilities in the hotel including where we could eat if we wanted breakfast. We weren't booked to include breakfast and no information was given about location or variety of restaurants available. Information in our room was scarce and we had to discover for oursleves. We ate in the buffet on the second morning and it was a nice breakfast. We spent the second night at the Intercontinental for dinner as all that was offerred in the way of western food at our hotel was a burger or cheese sandwich. The dinner at the Intercontinental was super, so if you're in the mood for Minestroni soup and fantastic Pizza just walk over the walkway across the road and you'll be in heaven!!! Beds were comfortable but bathroom wasn't clean with black hairs on the floor. I'd probably try elsewhere next time.
"Wanted breakfast for tea!"
We stayed here for 5 nights in May. Check in and check out was a breeze. Room was clean and good sized beds, however it might pay to move the beds every now and then for a vacuum underneath as well as clean the windows so you can see out. Room had good controlled air conditioning and good block out blinds. The double Windows help block out street noise. Breakfast was a buffet and there was just so much food available, western and Chinese. No one should have any reason to complain about not enough choice for breakfast, it was amazing. Unfortunately, whilst we were there, the same restaurant were not offering dinner and we had to eat in the Lobby lounge on the ground floor. We really wanted most of the food from breakfast for dinner!! There is another Asian restaurant on second floor but we did not go there. The lobby lounge food and drinks are quite expensive for what you get and the lounge lacks atmosphere and no one goes there. A couple of the staff members there could do with some extra training on service, attending to customers waiting to order at the bar and clean up after people leave. The concierge was generally helpful. The hotel is in a good location, not right in the middle of the town near the bund etc but a bit further out and only a cheap taxi ride away. It's right next to a subway metro station and Shanghai railway station. The subway is an effective way of getting around, just do some research on it before you go! It is very busy wherever you go though. There are several convenience stores nearby as well as Starbucks and some western food options such as mcDonalds. A very clean and reasonably modern hotel. Our stay was comfortable and pleasant, just a few minor things that could be improved upon.
"Worse Reception Staffs"
This was one of my worse trips! I lost all my credit cards and some cash in the Philippines (Pick-pocketed), I was on my way to Shanghai. However I managed to get some cash via another banking channel to cover rest of my my travel cost. When I arrived at this hotel reception (Not Pre-booked) I explained them my situation and reminded them of my 'Ambassador Status with IHG group. I need a room, I don't have credit card and I have enough money to pay for the room (800RMB) plus I could a deposit of US$ 1000 as well for the night. But they declined to offer me a room! And even didn't bother to check my gold stats with the IHG group!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM