of TripAdvisor Travelers recommend this hotel
This hotel although price is on the high side, have the best location for shopping or casual activities in Hong Kong. Located within walking distance of both tsim sar tsui and tsim sar tsui east MTR station. It allows access to most parts if Hong Kong easily. Service is good in this hotel. Rooms are of good size compared to most Hong Kong hotels.
This hotel is situated in an area of Hong Kong that is popular with shopping tourist and is next to an 18 floor six tower building predominately given to backpacker or budget travelers. I mention this because the streets are always crowded around the entrance areas of the hotel. I had initially booked a room using my reward points but my plans changed and i decided to stay for some extra nights paying directly to the hotel. Each time was only one or two nights at a time, as my schedule was fluid. The room that i was allocated had seen better days, and was certainly very dated, i was told that there was a planned refurbishment scheduled but no one knew when. As i have mentioned the location of the property meant that the rate was higher than a lot of other times. This meant the value for the room and services i got was not the best. There were some issues with front desk when i tried to extend namely that my private information was discussed so other guests checking in could hear what was being said. Then there was confusion over the rate that should be charged, and was told to go to book online to get the better rate. I conveyed my concerns to the duty manager and the issues were immediately rectified by that person. Her name was Yolanda Siu, she took a lot of time to discuss the issues and find a solution, even offering to change the room for me. Although i was initially upset by the Front Office staff, Yolanda is the reason that i would come back to this hotel.
"Nice but needs to be cleaner"
We have just stayed here only for one night and I paid for an upgrade to get access to the club lounge. We were given one free upgrade to a better room as I am a platinum member. All was well until I saw the bathroom, it was awful and needs a new bath, basin and toilet. I am not sure why but I thought I would have had a room on the higher levels as I am platinum. Will stay here again as the staff are very nice and helpful.
The position is nice, close to mall and subway. But the free drink policy is strange, only after 11 am you could get a tin of Coca cola. The check-in day I forgot to take, morning of following day I can't get it before 11 am. Never meet this case before in all the other IHG hotels.
We were very disappointed with the hotel. We got a tiny room not very clean asked for a better one got a nicer one on the 17th floor but still tiny the bathroom opened from the room by a sliding door which was flimsy and constantly opened by itself which is not pleasant also tiny. The staff wasn’t polite and obliging. Many time we booked in to this hotel before but as the service etc got worse it looks is like not again 😩
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM