HOSPES PUERTA DE ALCALÁ

From the moment we arrived at this hotel the service was second to none. We were given a room on the top floor at the back of the hotel with no view but away from the hustle of the main drag and got a great nights sleep. Iilia was the perfect host and we were given a welcome glass of wine each and there was nothing that was too much trouble, perfect location with the hop on hop off bus right outside the hotel. The park across the round about is just amazing. Next time we are in Madrid the WILL be where we stay without question.

This hotel might look good in appearance (decoration) but it pretends to be something it's not. It has the most inefficient staff that takes hours to check you in and out. They promise upgrades you don't need while making you wait, instead of having your room ready when you need it (isn't that 4-5 stars'). The rooms are nice but the door locks are confusing and in bad conditions, plus the keys are a big "ball and chain" to carry around. I'm not leaving the key at reception...what century are we in' Restaurant staff is rude and care more about appearances than serving food. They even charged me more at the hotel as they had a really inefficient system for checkout, which couldn't be solved in time so I could leave when I had to leave with my bill ok. I would never go back. Been there two times. The second time I remembered why I hated it the first time. Really, hotels and service are really low quality these days, Anyone states themselves as 4-5 stars. Who is watching the customer, its debit card and its personal items'

Another good stay at the Hospes Madrid, this time for my partner’s birthday. The hotel staff were as friendly and helpful as ever and really made an effort to make our stay and my partner’s birthday special. We had a duplex room which was very nice, only issue was the hanging space, it was very small under the stairs and I had a few long dresses that I had to hang on the curtain rail instead! This is probably my fifth/sixth visit to Madrid – and although I am slightly tempted to try somewhere else next time just for a change, I would not want to be disappointed because the Hospes hotel and it’s staff is so wonderful and in such a great location. I am looking at a stay in Mallorca soon though and I am researching the Hospes there currently. Thank you!

The best review I can give is this is a repeat stay at Hospes Puerto de Alcala. I truly love this hotel for many many reasons. It has a special feel to it, and ALL of the guys who work at the front desk, are like old friends and everything is done with class, speed, and style. It would be difficult to mention one name; ALL of them work closely as a team to ensure a delightful stay. We stayed in a deluxe Alacala room on the 3rd floor and I requested the exact same as last time and it was granted. The room has a upmarket, romantic feel and very comfortable. The bed was super comfortable and the view out the large doors on the street made it feel just right. The room was also spotlessly clean and really nice bath products. The team also helped me with per-arrival dinner reservations at some of the more popular restaurants. I also want to say the breakfast was also excellent and the staff was very attentive. And finally, the location is perfect. In a very nice neighborhood, and is across the street from the Retiro, 5 minutes walk to the Prado, and about 12 minutes to Puerta de Sol. I highly recommend this hotel. It is a hotel I will return to again and again each time I am in Madrid. Thank you again and see you again soon !

My wife and I had a fantastic 3 night stay here. It is very centrally located. The service at the hotel was great - Julio at the front desk was exceptional. Really anyone we dealt with was very pleasant to work with. Rooms are really nice and very quiet. Highly recommend.