Hotel Arena is a business-friendly hotel located in Amsterdam's East Amsterdam neighborhood, close to Tropenmuseum, Royal Palace, and Artis. Additional points of interest include Magere Brug and Nederlands Scheepvaartmuseum.
We thought the hotel was great! Our room was very nice and beds comfortable. Reception were very accommodating and they addressed issues promptly and responded with great customer service. I would certainly stay at this hotel again. A more reasonable bed and breakfast rate would be welcomed as I felt it was a little pricey without breakfast. Looking forward to seeing the renovations of the hotel in the future as the exterior was looking a little tired in places. All round great hotel!Comment of B. Rebecca , United Kingdom the 2015-03-23
"Not suitable for business at all"
- room service menu is very minimal, nothing healthy - iron board dirty - iron is also dirty, will mess your nice shirts up. Did it with 2 of mine, see pics uploaded - windows basically cant be closed, very cold - long list of other negatives, just after 3 hours of being here
Beautiful situated in “the middle” of busy Amsterdam. The room, first floor and recently refurbished was small but clean. Very unfortunate that no window can be opened. That’s why the upstairs bedroom is way to warm. The airco did not compensate. Staff friendly. Breakfast was more than okay. All in all a very good experience!
We requested a double bed however they were two beds pushed together which resulted one of us sleeping in a gap which was very unpleasant/unromantic. The shower wasn't properly drained so the bathroom floor was always wet. At night we kept hearing other guests enter/leave the floor. So if you are a light sleeper you won't get much sleep here. We paid a lot of money for a poor experience.
"Gracious staff, elegant hotel"
My husband and I stayed in room #162 for nearly two weeks. First, we were impressed at how very gracious, responsive and professional all of the hotel employees were. They answered all our questions, gave us every accommodation we requested, and always with a smile. That includes not only the reception desk staff but also the two people, one man and one woman, who cleaned our room and kept us supplied with everything we needed. The hotel, a restored former psychiatric hospital for women, is clean, safe, and beautiful, albeit with a sort of gothic atmosphere. High ceilings, ornate staircases, large windows, and white draperies everywhere give the place an elegant, if not somewhat austere, feel. Its location, in a nice park and near the tram and metro, is quite convenient. We enjoyed our stay there and would definitely recommend Hotel Arena to our friends. We have some small criticisms that are meant for the hotel management and not the lovely employees. First, renting out the chapel for New Year’s Eve to a disco/party organizer called Hed Kandi may be part of a multi-use business model but hotel guests shouldn’t be inconvenienced or marginalized by a one-off event. Second, while we found our room mostly comfortable (the bed was divine) and enjoyed the view of a canal, the room design is flawed. Enclosing the bathroom in tinted glass may look good but doesn’t work well in reality. Even couples who have been together for a long time prefer privacy in the toilet. The bathroom lighting is impossible for applying makeup and the single outlet there doesn’t work for anything other than a shaver. There were no drawers, so we had to keep our suitcases on the sofa to access our clothes. And the wall that served as a headboard and room divider was not attached well to the floor and rocked back and forth when we tried to sit up in bed to read. No doubt the management will address these issues in time, as Hotel Arena is still a fairly new enterprise, and future guests will enjoy their stays as much as we did.
"Beautiful and Well Located Hotel"
This hotel is absolutely stunning inside and out. Located on the Oosterpark it is the perfect place to go for walks but it is also only a 10 minute tram ride away from the centre. Personally my boyfriend and I used uber which was extremely cheap in comparison to London prices. We also ate a meal at the restaurant which was delicious but I might say slightly overpriced since other higher quality restaurants in the heart of Amsterdam were cheaper. Would definitely recommend.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:30 AM