HOTEL ART RESORT GALLERIA UMBERTO

We stayed in the Pitloo room and it was one of the best decorated rooms we have ever stayed in. The room was spacious, clean and had an old antique vibe. The balcony faced outwards to the courtyard and is a delightful addition to the room. Staff were friendly and snacks were always available in lobbey. Only criticism was that breakfast was a bit basic with cakes, fruits and a little hot food. The hot food was not always replenished when we were there. If you appreciate art and fine decor this hotel is for you. We thought the stairs added character to the hotel and appreciated its simplicity though located on the fourth floor there are a lot to climb. The lift is really cute but it is rather small inside and needs 10 cents. We loved how decorated and cosy this hotel was and location is perfect. Be warned of taxis in Naples!!!!! and make sure you get a good quote from the hotel to the airport! as taxi drivers will try and rip tourists off.

The 10 cent elevator for 3 people is quirky, we found out that you only need 10 cents in the evening and weekends! ( little tip) We had a renovated room on the 3rd floor. It was lovely. It did look out onto the Galleria itself and found it quite loud, especially since after the shops close, there is football/ soccer practices for all ags until about midnight. Little kids too! Brakfast and the breakfast room were fine. The food was fresh and the staff was very friendly. The desk staff were very helpful.

Just come back from a 5 day trip to Naples and would not have changed a thing :) I have read again the other comments about the hotel and can sort of understand what they mean but we were very pleased with our choice and had a great time. When you first arrive at the hotel you are greeted but he infamous 10c lift which will take you up to the 4th floor reception. After that first trip up with the cases we never actually used the lift again when coming or going...was nice to have a little bit of exercise climbing the four floors. If you don't fancy the stairs the the lift is fine. We were given a room on the Third floor which was very clean and looked almost brand new. We did have a small shared balcony that was not really usable as some minor work to re-tile it was going on. If it had a couple of relaxing chairs then would have been perfect for a couple of hours R&R to recover from all the walking around we did. The bathroom was also very clean and modern but do put down a towel on the floor as the design of the show cubicle means you do tend to get water all over the floor, soon dries though so was not a big issue. Breakfast was all we needed, nothing too fancy or heavy so after eating some lovely Italian food the previous day we always found breakfast just right. Its a small hotel and the staff are very helpful but we used it more like a B&B. If you want to stay at a nice central location in Naples that you can easily get around from then would 100% recommend it :)

This is a fascinating but irritating place to stay, but I would do it again because it's just across the street from the Teatro San Carlo and its glorious opera house. (We saw Traviata in a traditional production. The voices weren't as good as those at the the Met in New York, but the production was a delight after the Eurotrash that Mr Gelb has been subjecting us to.) The Gallery is a cross-shaped shopping and residential mall in the 19th century fashion, glass-roofed and about five stories high. The hotel is through a gate on the south (the exit on Via San Carlo), and that's where the irritation begins. One needs a 10-cent coin to operate the elevator during much of the day. There's a lady guard in a kiosk nearby who will rush over with the coin, but still.... We generally walked. We had requested an 11 a.m. check-in. The hotel suggested 12 noon, so we changed our arrival schedule -- and then waited TWO HOURS for a room, which turned out to be on the third floor, so down one flight. These rooms were in the "annex," and were nicely decorated but much inferior to those displayed on the website. And the lock on the door to the annex was just about impossible to work; twice we had to call for help. And I won't go into the idiocy of the shower, or indeed any of the arrangements in the bath (all quite new, mind you, but laid out by someone who clearly had never taken a shower or tried to shave in his life). Great breakfast buffet with good hours. Friendly staff. Moderate prices -- I think we paid €341 for two nights, plus the obligatory cash-only tourist tax on checkout. All in all, I suppose the delays and the dodgy locks and the shower head that wet the bathroom floor were all a small price to pay for the joy of sitting in Teatro San Carlo red-plush seats and seeing a really fine performance of a Verdi opera, without any simulated rapes or gang beatings or stage sets in the style of a Vegas casino....

We stayed here for one night with a one year old in a junior suite. Initially it took us a little while to find the hotel! Gallery Umberto is well sign posted from the harbour. The lift for the hotel is within brass gates. It's centrally located and easy to explore the city from. It's particularly handy for the harbour. The room was large and clean. Staff were friendly and helpful. No complaints.