HOTEL BROWNS DOWNTOWN

Brown's Dowtown really surprised us, in a good way! The staff is juste ADORABLE, they're friendly, helpful, always there for you. The customer service is great, loved it. The room was a bit small, but enjoyably designed, with little flaws (too much sound systems for the size of the room maybe, and ipad + imac may be too much, especially since we can't move the ipad). We had a view on some kind of a dirty court, but the room itself was great. Everything was neat and clean! The worst was actually the bath, and more precisely the water temperature. First of all, we had to struggle to enter in the bath, because we couldn't even open the door entirely. Then, another challenge: trying to figure out how to adjust the temperature (no indications, ans we had to wait for hot water so it wasn't really obvious). But, the most annoying was that the water temperature was changing, totally unstable, and sometime I would have to avoid sudden jets of really hot water (in this tiny box, not easy without opening the door and putting water everywhere), then I would have to adjust the temperature again and get freezed by cold water, to finally find a balanced temperature that would stay for... let's say, hmmm, 5min' But that's just a minor con! We loved the breakfast, that was served at Brown's Bistro, not far from the hotel, but the morning little walk to get there was nice, and the setup great! The locastion was wonderful, central but in a quiet road! That's about all I had to say. It wasn't perfect but I'll put a 5 anyways, since a 4 would lower the rate and I think that this 4,5 is totally deserved. Be sure I'll recommand Brown's Dowtown to anyone that I know who is travelling to Lisbon! <3

Customer is 1st!! Very good staff that is organized and friendly. Rooms clean, up to date amenities and the food is good. Close to train station. Good food, shopping and historical buildings within walking distance. 5*. Thank you staff!

This hotel was a very nice boutique hotel and the staff was very friendly. The best part was the location. You are in the middle of everything and it's an easy walk to the train station and the water...and everything in between.

The Hotel is an exellent spot to stay in. Close to everything and it is not on the busy roadways. It is clean and has everything you need. The staff are always ready to help in any way. The breakfast (which was included) was just steps away from the hotel and the food and coffee were excellent. We loved it!

We booked this hotel as it was advertised as having a small kitchen with toaster,kettle and crockery and cutlery.On arrival we discovered this was not the case and when we queried it, we were told that the manager had decided this option was no longer available in the rooms.After asking why we had not been notified of this and noting our displeasure the girl who checked us in went and spoke to the manager and advised us that we could have complimentary breakfast during our stay. She also obtained a lamp to put in the alcove in the corner of the room as it was very dark, as was the rest of the room.I queried the size of the room and explained that we had booked a superior double room and expected it to be larger and was advised that it was due to the configuration of the room(ie-next to the lift).There was no wardrobe,only a small rail to hang a few clothes on and the bathroom was behind a sliding door,which when closed, made it very claustrophobic.The corridors were also very dark and had lights on a sensor which did not come on until you actually stepped right out into the corridor. Although we were very disappointed in the size of the room(in hindsight we should have asked for another room immediately)we found it to be comfortable enough and the staff were extremely pleasant,especially Joana.Breakfast was taken in the hotel's bistro which was a few doors down from the hotel and was adequate but I'm glad it was complimentary as we would not have paid 10 euros each for it. For anyone thinking of booking this hotel I would recommend that you avoid any room ending in 17 as they all appeared to be next to the lift and will be very small-or ask to see the room before you decide. We did however love Lisbon and would go back in a heartbeat-just not to Browns Hotel(unless we were guaranteed a bigger room)