HOTEL GRAN MELIÁ FÉNIX

Excellent accommodations with wonderful staff. Terrific bar! Excellent lounge space for meeting and relaxing. Breakfast was excellent. Hotel location is nicely situated for easy access to many cultural spots and fine dining. Great business center.

This wonderfully located hotel is housed in a grand, well preserved and cared for building (most likely always a hotel), which retains it’s charming, as well as magnificent, details. The elevators are especially pleasant to use, cozy, adequate, old but well kept. The hotel is very clean, the premium room was small but well organized and comfortable. I must add that the light switches are excellent, they control all the lights from anywhere in the room (like the AC or bathroom light from the side of your bed). Service, with a lot of genuine smiles, made us look forward to returning each time. The bar lounge is elegant and inviting, excellent expert bartending. We had a very pleasant and tasty lunch at the 7th floor restaurant, which has a terrace as well as sitting inside. Very nice breakfast. The staff is very attentive. Absolutely, a very pleasant stay.

The first night had everything but AC. We learned to operate it and the hotel fixed the switches so night 2 was marvelous except they did not provide face cloths. Wife insists it's still a 5. I say 4.5. We loved it and felt the service was a 5.

From the moment we arrived we experienced an amazing stay. The room was beautiful, comfortable and well appointment with all the modern amenities. Loved all the bath products. We had a Red Level Room which also gave us a personal concierge experience to assist with any guidance on sights, restaurants, etc. The Red Level also had a lounge which provided wonderful snacks and beverages. Breakfast at the hotel was included each morning and delicious. We also loved the hotel bar. It had amazing drinks with a great atmosphere. We loved starting our evenings there and ending our evenings there. I can't say enough about our wonderful experience!

The red level experience is cheap. Do not spend the money for red level. I would not recommend this hotel. The cost is high per night yet the experience is cheap.We paid $500 per night and it was absolutely NOT worth the cost.