Beautiful hotel with excellent service, location is fairly convenient, close to lots of restaurants and shopping streets. Worth the money for sure!Comment of Z. Nicole , Australia the 2015-05-22
"Beautiful hotel with good service"
Beautiful building with helpful staff who speak sufficient English. It's easy to get to from the airport by limo bus 5, get off at the first stop and the hotel is a short walk from there. The restaurant offers a choice between western and Asian breakfast food. Our room was a reasonable size but felt larger with one wall of windows and a view across the water and city. Good amenities including free wifi.
"Have to pay for fitness and swimming pool, 3 pm check in is too late for business travellers."
It is in good location rooms are clean, staff is nice but I dont get it when 5 stars hotel charge you for the fitness. Also it is better to change the smoking policy. There should not be any smoking rooms in hotels. Not only causes health issues but also is a fire risk.
"Loved the hotel ."
Great location and room was spacious. The staff made it such an enjoyable holiday , they went out of their way to make sure everything went well . I would definitely stay there again . The staff member at the help desk went the extra mile in helping us communicate with our car hire firm which was much appreciated.
When returning to Osaka, we decided to stay here again and the experience was good. We noticed that most staff now had basic English skills, which made it a lot easier to communicate and get help. We got an upgrade (thank you !) to a more spacious room on the 30+ floor, from where the view was spectacular. The room itself is very comfortable and most light switches and curtains can be operated from the bedside. The bathroom is white marble, has bath and separate rain shower, and plenty of excellent amenities. We also tried the a-la-carte breakfast in the restaurant : the setting was luxurious, with great views, nice background music and excellent service - the food delicious. Overall a great experience (which was a little spoiled, when we returned again 10 days later for another 5 nights and they would not give us the same room, but crammed us in a very small one instead - pity, because we are now "regulars")
"Fantastic service and almost perfect quality for a hotel"
Located within the heart of Umeda, but away from the always busy, crowded streets of Umeda, fantastic as a relaxation spot as well as a proxy to shopping places to yodobashi and all major departmental stores located nearby. Great eateries nearby like kappayokocho located just opposite as well as hankyu sanbangai. As for service, all staffs of the hotel are always available to assist. When you return from a tiring day of touring, the first thing that greets you is a warmth smile from the staff that welcomes you back to the hotel. The attentiveness and alertness of the staffs are at 100% as they always observe what you require before you actually ask for it! Absolutely fantastic! Having stayed in all other hotels before within the vicnity, this is definitely the BEST!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM