of TripAdvisor Travelers recommend this hotel
"OK, but don't expect 4 star treatment"
Isla Mallorca was a pretty decent hotel. Nice spread for breakfast, nice sized rooms with ‘ok’ toiletries and in a good location (20 mins walk from Old Town). Their service on the other hand was pretty inconsistent. Poached eggs were delivered promptly, as was the requested iron however housekeeping was questionable. We stayed for 3 nights of which 2 nights they left us feeling disappointed. Night 1 - fine. Night 2- missing toilet rolls (was replenished upon request). Night 3- dirty coffee cups not replaced or removed and a rubbish bag (filled with our food waste) left beside the bed. We rang reception to complain, they said they would call us back. They of course didn’t. On our way out to dinner, we raised the complaint again when we were promised that the manager would be in in the morning to speak to us. The day after, having not received a phone call from the manager, we went down to speak to said manager. His response in return - “What do you want me to do'”, with raised shoulders. Helpful! Having had breakfast, we returned to check out and receive an explanation for the mistake they had made. Unhelpful receptionist Carlos reiterated his manager’s words and then called the Housekeeping Manager to confirm the happenings. Previously the Housekeeping Manager had said that they had spoken to us to check if we wanted the room made up or not (lie no. 1!) and then had the audacity to say to Carlos that they had only left the bag 40cm away from the bed (lie no.2!). Why did they leave it knowingly in the first place'!! As you can tell, our problems were not resolved and overall we left with a sour taste in our mouths. We left feeling ignored, annoyed and cheated. We will NOT be returning and unless you are prepared for mediocre treatment, I wouldn't recommend!
"Reasonable hotel in a good location."
The hotel is situated in an urban area just set back from the harbour. I have to start by saying that I didn't feel the welcome as reception was all it could be. However, because we were early, they speedily provided us with provision to store luggage until the room was ready. Our room was fine - small, but perfectly ok. The bathroom was starting to look a little tired with black mould around the seals of the shower unit and a badly marked toilet seat. Plenty of storage for clothes but very few hooks to hang towels and wet swim wear. A really nice touch was the robe and slippers - and we used these a lot. The breakfasts were excellent with a fantastic variety of foods and juices. The pool areas were lovely and the adjacent pool bar was great. We used the spa and really enjoyed our 2 hour spa experience - at 9 euros each it was good value for money. On the whole I would recommend the hotel but felt the staff weren't altogether very happy and communicative. I think certain areas of the hotel are in need of refurbishment - hopefully that will happen soon. The harbour was only a 5 minute walk and the fantastic restaurants of Sta Catalina only a little further away. We could walk everywhere from the hotel. We really enjoyed our time in Palma and will definitely be back.
Stayed here for a long weekend at start of October with my wife. We were in an urban room which was spacious, modern and very clean. The hotel throughout was modern and clean, staff were all friendly and helpful. The pool is not huge but despite the hotel being fully booked we never had a problem on any day getting a sun lounger which seems to be a common complaint in other reviews. The location is great, 10 mins walk to the old town, yet set in a quiet residential location. Had breakfast in hotel one morning and it was tasty and with plenty of options, beer and cocktails by the pool are €4 large beer and €7-8 cocktails which is fine. If returning to palma I would definately stay here again.
"Great stay, great location!"
Modern hotel in a quiet location, within easy walking distance of restaurants and bars, the promenade and Palma centre. Average sized pools (2) with a handy pool side bar that sells good food and drinks at a reasonable price - see photos of pool menu. Sun loungers were all taken at the weekend, but during the week not a problem. Free onsite gym and bike hire (10 euro a day) and strong wifi (free) are all bonuses! Friendly and helpful staff on reception and at pool bar. Complimentary bottles of water in the mini-bar are a nice welcome. It would be nice to have a a kettle or Nespresso machine in the room.
Booked this for a short break which was then extended due to cancelled flight. The hotel reception were extremely helpful assisting us with changing flights and extending stay. Always pleasant and welcoming, nothing too much bother. Although we tried breakfast, felt it was a little hectic, then found a great place down the road two mins walk away on the next corner that did lovely breakfast and the guy very knowledgeable and you could even buy the red bus and boat tickets from him. We found the hotel very clean, well situated and all the facilities offered were excellent. Any negatives' Would have been good to have a kettle in room. Maybe that's an age thing!!! All in all a great hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 12:00 PM