of TripAdvisor Travelers recommend this hotel
"Good with a few niggles"
We arrived early afternoon,from the airport take a number 1 bus alight at The Auditorium and it’s about a 10 minute walk. We had upgraded to an excecutive room above the spa. The room was modern with a shower and a balcony. We had our two bottles of water in a minibar as described no slippers or dressing gowns. We opted to have breakfast which at 12€ per person was ok with lots of choice. The room rate is good and I would recommend for a short stay. We found the staff in general polite and helpful. Now the niggles,you only get issued 2 50cl bottles of water for your entire stay,major refurbishment is going on from 8am till late,this is not mentioned on the hotels website or booking.com,this made our room dusty which housekeeping failed to deal with,bathroom amenities were replaced the next day with only shampoo which if you like shower gel not a good substitute,this hotel is also used by large stag/hen groups which obviously lends itself to noise late at night as my husband and I were woken on both nights we stayed there. It is a shame as the hotel is nice especially the new area.
"Great place for a city break"
Clean rooms and great facilities, I especially appreciated the fact that the spa and changing-rooms were always spotless. The serving staff are all fantastic and seem to be happy to work there. Also, the wi-fi never played up.
"Great Hotel in great location"
This hotel is located in a residential area that has parking in the surrounding roads (although hotel also offers parking at a cost if you cannot find a space). It is within easy walking distance to lots of restaurants and all the main sites. We had a lovely room, as we went in Oct, we got a free upgrade to a huge room. The staff were very friendly and helpful, even loaned us an adaptor as we forgot ours. The breakfast was great, with a huge selection and the chef would make fresh omelettes on the spot. The pool area was lovely too, although bit cold in Oct for those brave enough, but the lounge chairs were great to sit in the sun and the pool bar was great too for drinks and snacks while enjoying the sun. Did not try the spa area, as the indoor pool did not allow kids (my little one was 3yrs old) which was a shame and she really wanted to go swimming and outside was too cold. Would definitely recommend!
"OK, but don't expect 4 star treatment"
Isla Mallorca was a pretty decent hotel. Nice spread for breakfast, nice sized rooms with ‘ok’ toiletries and in a good location (20 mins walk from Old Town). Their service on the other hand was pretty inconsistent. Poached eggs were delivered promptly, as was the requested iron however housekeeping was questionable. We stayed for 3 nights of which 2 nights they left us feeling disappointed. Night 1 - fine. Night 2- missing toilet rolls (was replenished upon request). Night 3- dirty coffee cups not replaced or removed and a rubbish bag (filled with our food waste) left beside the bed. We rang reception to complain, they said they would call us back. They of course didn’t. On our way out to dinner, we raised the complaint again when we were promised that the manager would be in in the morning to speak to us. The day after, having not received a phone call from the manager, we went down to speak to said manager. His response in return - “What do you want me to do'”, with raised shoulders. Helpful! Having had breakfast, we returned to check out and receive an explanation for the mistake they had made. Unhelpful receptionist Carlos reiterated his manager’s words and then called the Housekeeping Manager to confirm the happenings. Previously the Housekeeping Manager had said that they had spoken to us to check if we wanted the room made up or not (lie no. 1!) and then had the audacity to say to Carlos that they had only left the bag 40cm away from the bed (lie no.2!). Why did they leave it knowingly in the first place'!! As you can tell, our problems were not resolved and overall we left with a sour taste in our mouths. We left feeling ignored, annoyed and cheated. We will NOT be returning and unless you are prepared for mediocre treatment, I wouldn't recommend!
"Reasonable hotel in a good location."
The hotel is situated in an urban area just set back from the harbour. I have to start by saying that I didn't feel the welcome as reception was all it could be. However, because we were early, they speedily provided us with provision to store luggage until the room was ready. Our room was fine - small, but perfectly ok. The bathroom was starting to look a little tired with black mould around the seals of the shower unit and a badly marked toilet seat. Plenty of storage for clothes but very few hooks to hang towels and wet swim wear. A really nice touch was the robe and slippers - and we used these a lot. The breakfasts were excellent with a fantastic variety of foods and juices. The pool areas were lovely and the adjacent pool bar was great. We used the spa and really enjoyed our 2 hour spa experience - at 9 euros each it was good value for money. On the whole I would recommend the hotel but felt the staff weren't altogether very happy and communicative. I think certain areas of the hotel are in need of refurbishment - hopefully that will happen soon. The harbour was only a 5 minute walk and the fantastic restaurants of Sta Catalina only a little further away. We could walk everywhere from the hotel. We really enjoyed our time in Palma and will definitely be back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 12:00 PM