Location is PERFECT next to HKU subway station B2. Room and facilities live up to Traders/Shangrilas standard.Comment of O. Victor Teong Jin , Malaysia the 2015-06-12
A high rise hotel, non-distinct in facade and lobby, reveals nicely appointed, while small rooms. Use of floor to ceiling windows and lots of mirrors opens up the space. A very helpful cleaning staff made for a pleasant experience.
"Excellent stay supported by wonderful customer service"
The hotel is located towards the quieter western area of Honk Kong Island (if there is such a thing as a "quiet" area) but with an MTR exit/entry literally right next to the Hotel (HKU Island line) the whole of Hong Kong / Kowloon is easily accessible. There is a tram station ("Ding Ding") also conveniently located just round the corner. The hotel offers a free bus shuttle each day(on the hour) to the central area of Hong Kong - so getting around isn't an issue from this hotel. The customer service / desk staff were excellent throughout our stay and couldn't have been more helpful. We stayed on the 14th floor and had a partial view of Victoria harbour (with a building in the middle reducing a full view) - if you want a clear view of the harbour you would need to book a room much higher. The room was clean (and immaculately cleaned each day), contained a fridge (which was empty which made a change from some hotels that try to stock it up with their own drinks), had tea/coffee making facilities, bottled water plus all the standard bits like hairdryers. There was a bath with a shower overhead. The Breakfast buffet was excellent with a wide choice so most people would find something to eat. Would happily stay at this hotel again.
Excellent hotel in a less crowded area of HK island. Staff is very efficient and nice especially housekeeping. Replenishing supplies everyday even though we still hadn’t use it all up. Complimentary water, coffee, etc. overall just a real nice place to stay. Will look out for that name again when next I’m in town.
"Disappointed in Hotel Jen Hong Kong"
I have been ShangriLa's Diamond member for couple years and I have stayed at quite a few Hotel Jen properties (Formerly known as Traders hotel). However, this property is the one I will not return in the future. Room: a bit small comparing to other Hotel Jen hotel. Also, I have booked a Harbor View room. I was assigned at level 18. The view was a let down and definitely is not worth premium price over normal view room. Hotel has 28 levels with top level as swimming pool and executive lounge. Unless you are assigned level 26 or above, I will say to save your money to either book another hotel or stay in room with no view with cheaper price. Executive lounge services: I used executive lounge's computer to print boarding pass, and it was free of charge. However, I printed 2 pages of black and white business A4 document, it was charged HKD$5 per page. Being a golden circle diamond member, at least first few pages of printing could have been free of charge. The fees are not breaking my bank account but it's the principle of customer services of looking after Shangri-La Chain's loyal member. Shuttle Services: this is the bright spot of the hotel. Hotel does provide shuttle to the mall in central Hong Kong Island where Airport Express Train station is. Shuttle departs every 1 hour from the hotel. Location: its next to HKU exit B2. It's a bit far walk to the main gate. 5 to 10 minutes. The hotel also is near the street trolly route and various bus services near the Main Street. It's quite convenient. However, given the prices I paid and the let down of room view and executive lounge services. I will not return to this hotel in the future. I will stay at Shangri-La property.
"Very comfortable & outstanding customer service"
The hotel is ideally located next to subway stations and restaurants. The staff is very friendly, helpful & professional at all times. Except for the constant smell of wet carpet on our floor; the rooms are spacious & clean. An enjoyable 2 nights!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM