of TripAdvisor Travelers recommend this hotel
Our family was in Quebec to visit great friends and to go to Carnaval De Quebec. This hotel was perfect! Staff was friendly & spoke English. Rooms were very spacious and the bed was super comfy! With a short drive into old Quebec City or to the ice arena for you hockey families, you can't go wrong! I highly recommend this beautiful hotel.
"They treat you like family!"
Back in December, just before Christmas, I was in Quebec city and stayed at Le Bonne Entente. This was during that horrid snowstorm. My flight was cancelled and had to stay overnight. They found me a room and the next morning when I could not hail a taxi or Uber, the day Manager actually took her car and drove me to the airport. She said, we don't let family down! The hotel in itself is delightful but this went beyond any kind of service I could have imagined. Thank you and rest assured I will be returning on a regular basis! Extremely grateful, Marilyn
"Dream location for Christmas"
We spent 4 nights here over Christmas, were looking for the dream location for our first white Christmas. It certainly had the wow factor as we were approaching. The concierge staff were amazingly friendly and helpful when we pulled up in our rental car, and took care of our luggage & parked the car, it was made so easy for us. The reception staff I thought could have a bit more friendly, but there was a slight language barrier & our French was limited to say the least. We booked two special Christmas meals in the Monte Cristo Restaurant, buffet dinner on Christmas Eve & a buffet brunch Christmas Day which were both magnificent and could not fault the food nor the service. The wait staff were amazing!! Overall a very memorable Christmas for 3 Aussies having their first White Christmas.
I think you have to chose your room before reserving. Very different from one category to another but the stay is enjoyable. The only thing that bothers me is the snobbish attitude at times from staff. Never judge a book by its cover. That’s my advice to the team.
"Always a great stay - with exceptional service"
I've stayed here several times on work trips to St Foy, and always have a good stay. The food and drinks are always excellent, and overall the hotel has a nice resort feel to it. Even though on business travel, I enjoy the feeling of having a mini-break. The only negative is that some of the rooms are not as great as others. The Terzo rooms are modern and fantastic, with lots of nice features. But some of the other rooms are a bit dated. On this stay I requested and received a Terzo room, which i enjoyed. The reason I was moved to write this review today is that once again I received exceptional service from a team that goes above and beyond for customers. I had left my iPhone charger in my hotel room when checking out, and when I reached out to the front desk, they offered to deliver it to my office in person within the hour. Not a lot of hotels would go out of their way like this. It's just another example of how great the service is at every level with this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM