of TripAdvisor Travelers recommend this hotel
"Best hospitality experience of my life"
I really cannot think of a better hospitality experience from my own inventory of hospitality experiences. The service was top notch, they catered to every need. The room was nicely situated. The design of the interior is to die for. I am definitely stealing design cues for my own future home. The only mixed feature is its location. It is on Regent Street, on the South side of Soho, just off of Piccadilly Circus. It is full of tourists, but it is also easy to get to other places from there. One can take the Piccadilly line, on the same block, or walk one of the two other lines, providing plenty of public transport options. And because it is a busy area, there are lots of taxis as well. But then again London is a real walkers town and you can just roam around Soho and get lost. All of this is just outside the hotel's doors. Inside its doors is a beautiful mixture of the ornate and the tranquil. The top concierge there is Rene, ask for him by name. I recommend Papillon Cafe the most of all of its food options, though all of it is good, including its 24-hour room service. And, the final clincher is that they frequently gave me desserts and champagne on the house in my room to, essentially, celebrate my stay.
"Excellent location and great service"
One of the best hotels in London. The location is excellent. The service is brilliant. Room is clean and smells nice. I will defently come back. The check in should be at 13:00 or 14:00 not more than that!
"Modern, classy and friendly"
Cafe Royal was everything I expected. It lived up to it's price (it's not cheap, that's the only reason I might not return so soon). It's near to the metro, and walking distance of many touristic atractions. The staff is very polite and friendly (most of them at least). The hotel also have very nice rate to change dolars to pounds, which was very helpfull. Overall I had a lovelly stay!
"Fantastic Wedding Anniversary treat"
My wife and I booked the hotel through our Avios points as a special 20th Wedding Anniversary treat. Our stay lived up to all expectations. The location of the hotel is obviously fantastic but it was the service we received from all the staff that was the stand out experience. Yes you expect great service at a hotel of this stature but it really did feel like the staff went out of their way to make it special. From the reception service, to the welcome treats in the room, to the service in the Green Bar, to the dinner service....it made the weekend very special. Thank you to all the staff.
This hotel is outstanding. Every possible need was anticipated and the small courtesies and welcoming touches were abundant. I especially enjoyed the Oscar Wilde poem left during my first night's turndown service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM