HOTEL MARINELA

I think it a very good Hotel with bery good value for money. Clean rooms very good Service and very good places indpside the Hotel Also they have many restaurants in the place who have very good Food and wime.

The Marinela is a bit bizarre! The hotel is located a bit out of the centre of Sofia but very close to a metro station, so getting up to Serdika only took about 15 minutes and getting to the airport was about 45-50 minutes door to door. We booked the hotel specifically because it had a swimming pool, but were informed at check in that the pool was closed 'because of a fire'. It looked very much like planned renovation works to us... We questioned this and only received a response from the hotel about this two weeks after we checked out. We were initially given an economy room even though we had paid for a newer room but this was changed for us. The lobby area was hugely ostentatious with a very expensive bar, but next to a lovely Japanese style garden with peacocks roaming around. Service was average to slow. The breakfast selection was very good. The whole hotel seemed to be trying to be grand but not quite delivering.

Have stayed in Marinela for one night, and have enjoyed that place. Rooms are reasonable sized, good value for money. The Hotel offers a lot in terms of culinary. A top restaurant on the top floor, PANORAMA (one of the best in Sofia since years), a number of bars, Spa, Gym, etc.

It was a huge disappointment. There is no connection between the room level and the 5 star rating. The lobby is amazing Rooms 1715 + 1714 may be 2 stars. Very far from the photos on site Disappointed and definitely does not recommend believing in the photographs on the site.

Room smells bad for unknown reason and it's rather dusty. There's a constant noise from air conditioner or some other place in the room.. moreover, I had to listen to some buzz everyday because renovation works. Room service is poor. You have to call them several times to make someone pick the phone, then they'll forget a part of your order. Some staff demand tips after all and not even take away empty plates. The battery in my safe was low, so I had to wait about three hours till someone came and fixed it, changed the code so the safe was locked and no one ever come to my next request. Food is average, too salty, no standard even for a Caesar salad. They can bring you a bottle of beer but won't open it, might be because the opener costs 5BGN, not a tragedy but ridiculous. Must say that ironing was extremely fast.