HOTEL ME MADRID REINA VICTORIA Luxe

ME Madrid Hotel is located right in the center of the city. As soon as you step out, you have plenty of options to dine or to just grab a Cerveza or Vino. Everything is in walking distance; the location is just superb. However, what really stood out for me is their customer service. At all times, they were very helpful and happy to assist you. During my departure, I left some items in my room that were very important to me. Days later, I reached out to the front desk by email and received a response in a matter hours. One of the staff members went above and beyond to make sure I got my items in the most convenient and timely way, something that they did not have to necessarily do. All in all, great stay, incredible experience, and amazing customer service.

We had booked a chic suite. Room was really nice. They gave us a hot spot to walk around the city, so we didn't have to use our cellular data, which was great. They sent us macaroons and candy several days, which was a really nice touch. The one huge drawback is that they put us on the first floor. There is a popular plaza right in front of the hotel and the people were really rowdy and loud every night between 2am and 5am. We didn't want to pack up and move as we were on a 2 week trip, so we had a LOT of stuff. Thie noise was ncredibly annoying. However, otherwise hotel was great. Restaurant is also great. Wouldn't stay in this room type again. But most of the rooms that have light look out on the plaza and I am not sure a higher floor would have been much better.

Maitre d' was very welcoming and got us a table. Food was fabulous, shame about the customer service when wanting a cocktail or during dinner. Staff didn't care about the customer at all which let the night down. Cocktails and food made the evening.

The hotel is very well located in the center of Madrid, close to many restaurants, tapas, bars, and just a few minutes by taxi from the main tourist attractions such as theaters, museums and the main train station. On the terrace of the hotel there is a luxurious bar which is excellent for a drink, you can enjoy the music, the view of the center of Madrid and the Plaza de Santa Ana. The normal rooms are a bit small for American standards but very comfortable and Clean. The restaurant located in the lobby has very good international food at very reasonable prices and good service.

The hotel has very small rooms, but a great bar with life music all night on the roof top. If you don't sleep well, the music is audible in your room so bring plugs. The breakfast is a big buffet but also there appears to be a la carte for if you would just walk in. I did not try the dinner, but they have a restaurant. Service level is overall very high, internet is free.