HOTEL MERIDIEN N'FIS

Firstly: There is a serious attitude problem among the staff. They refuse to speak english or in general dont care to talk to an english speaker. Secondly: There is little or no regard for SPG status. As a platinum member we had communicated our needs to them before and on arrival we were told that we dont get anything special. Third: This property is very old and housekeeping is barely tolerable. Dont ask for a tea/coffee machine because they dont provide it. The breakfast is lackluster. The area is far from everything except for a mall which is practically empty. Bottom line, save your money/points and stay in a beautiful kasbah/riad near old medina.

This is an excellent hotel. The staff was very helpful especially in the breakfast and bar area. Hotel is located close to airport, across the mall and its 5 min taxi ride to the old town. It is a very safe and nice location. Convenient to everything. I would recommend this hotel

As a top hotel goes, this one had all the expected amenities as well as some beautiful gardens. Unfortunately It really does not understand modern, international, digital clientele. The WiFi was weak in our room, and while it did have some electrical outlets on the counter, they were too close to the counter-top to be usable. Modern international tourists tend to travel with combination electrical plug adapters which may include USB ports. All of these adapters tend to have a common form factor and, for Europlugs, require some support at the bottom of the outlet. If the outlets had been 1/8 inch (3mm) higher they would have been usable.

Stayed 2 nights at this property and was thankful to be upgraded to the Ambassador suite. The lobby, garden and common areas looked amazing, but the rest of the property certainly did not live up to the Le Meridian brand standard. Carpets were peeling off in the corridors, lights in lifts were not working, room doors were flimsy and the deadbolt did not work. Worst of all, tons of used cutlery and china from room service were left along the corridor, which made the place smell stale. There is a door beside the lift which the staff used, where there were a lot more used cutlery and china from room service behind it. They were just strewn on the floor and looked extremely unhygienic. The towels in the room were not white at all (more beige), which is unacceptable of a self proclaimed 5 star SPG hotel. Staff were extremely helpful and friendly though, and wifi was unexpectedly fast. This property is in need of a serious overhaul.

We stayed at may-17 Service is poor We didn't expect from a meridien grp of hotels Worst of their branch we stayed till now Rooms are good and spacious But poor room service If we ask also they came after one hr Either for food or any daily needs