HOTEL OKURA AMSTERDAM

Okura Hotel is located away from the tourist crowd, in a beautiful place. The executive room is huge and the bathroom has a big window facing the canals, with electric curtains. Everything is excellent, the pool, the breakfast, and they have a small executive lounge at the roof with wine, beer, and few snacks. We faced a problem during check-in (room not ready at 3 pm) but they quickly upgraded us to another room.

Its all about the small touches. Three night stay with friends two of which had birthdays, nice touch when the hotel had a beautiful cake waiting in their room. Goes beyond the usual. Rooms are spacious for Amsterdam, even though a little tired looking. The views are great, no matter which side you are on. Slippers and robes provided, with coffee machine an absolute bonus, together with all the usual shampoos etc. Beds very comfortable. Being tourists, we found it a bit out of the way but there are trams to take you into the city heart. Unfortunately the hotel forgot to service our friends room, whoops!

I was very impress to receive an upgrade room on the executive floor. The staff provided excellent customer service and was courtesy and friendly from the first night to our last day. Also, I was surprised as return guest that two of the staff recognized me after 7 seven years. Our room was lovely and we had a great view of beautiful Amsterdam. We will definitely return to Hotel Okura.

We arrived at the hotel and were greeted by a very nice gentleman. He took us to reception to help us check in and stated that he would bring our luggage to our room for us. The receptionist was nice, but the check in process took approximately 10 minutes. She said our room wasn't ready. She said it would be ready in about a half an hour, however when we checked back with reception she said it would be an additional half hour. This is not a great way to start our stay in Amsterdam. They did comp us a drink, but we just wanted to get into our room so we could get changed to go to our conference. While waiting in the bar for our room, a nice receptionist came over to tell us they had upgraded us to a junior suite for all our trouble. We were happy about this until we reached our outdated, dirty room and the hair on our bedsheets was the icing on the cake, the pictures say it all. Not happy about this hotel at all and wonder how they keep their 5 star rating. This room is horrible. Oh, and there's a petting zoo just out our window. The sound from the goats is unreal. What a terrible , terrible hotel. I wouldn't send my own worst enemy here...YES, IT'S THAT BAD!

The hotel got nice amenities and it's clean and quiet but the location is a bit far from the city center.. it's a Japanese hotel so it got Japanese resturant and atmosphere the staff were helpful and friendly.