HOTEL PALAZZO DAL BORGO Luxe

The hotel is located in a historic building pretty close to the city center, about 10 minutes of walking to Santa Maria del Fiore. The room itself was the largest I ever had, with ceilings at least 5 meters high. That's certainly a novel experience. However, the hotels gets a lot of small details wrong, too many to be acceptable at 250 euro per night. The beds were designed to look historic, but in practice were squeaky and made noise at the slightest movement. The furniture were meant to be likewise historic, but no two items were the same style or color. There was no kettle or coffee maker in the room, and no glasses either (the glasses were provided by the staff when I asked). The bathroom had an annoying motion sensor, which turns out the light if you take shower for more than 5 minutes. One of the lights was flickering, the basin was shaking, the facet handle is so long it basically sticks in your face, and the shower itself might be cleaner. WiFi was rather spotty. The breakfast was ok.

We stayed here for 3 nights as we were attending the Mugello Moto GP and it didn't disappoint. Such a quaint little hotel with all the Italian charm you should expect in Florence. We had quite a large size room and bathroom was a good size. Our room had a view of the road, which didn't worry us as we weren't spending our time in our room, although the thick windows did block out all the road noise. Lovely staff that were very attentive and friendly. We were quite close to main attractions as we walked everywhere and got lost numerous times which is what you do in Italy. Being close to the station is a huge bonus as well as you save on cab fares. Wifi was good, Breakfast was nice and it was lovely sitting in the courtyard in the mornings. Would really recommend this hotel as it oozed warmth. Loved it. Thank you for our lovely stay.

Very easy to get to from the train station. The bathroom was modern with a good shower. The hotel is older but clean and comfortable. The staff was very helpful with directions to attractions and restaurants. The breakfast was included and was pretty good.

The hotel is in a very good location being walking distance to the train station and close to the major attractions. Rooms were not sound proofed though and I was woken up in the middle of the night by the guest next door on a phone call that lasted more than an hour. The shower stall was so small that the shower curtain sticks to you when you shower. For the room rate, I expected better design and construction of the room to ensure that guests are able to rest without hearing the noise in the next room and to enjoy a comfortable shower. The reception staff were very friendly and helpful; otherwise, the entire experience would have been below average satisfaction.

Our company ended up occupying the majority of the hotel for 3 nights, the staff was very helpful and accommodating. The breakfast served each morning was a great way to start the day and a glass of wine in the courtyard was a perfect end.