HOTEL PAU BRASIL

We stayed there for a week. Awful service , staff is not trained at all, never left towels in the room. Receptionists forgot to inform us about the transfer to the airport. Most public places within the hotel crowded.

We Stayed at the Resort Pau Brasil Praia for 3 days. We traveled as a family, one couple and one couple with kids around 3 and 4 years. In general we have no positive comments to add. Only the beach in front of the hotel is really nice, but everyone can go there. This is NOT a resort, this a just a hotel with a swimming pool. Don't expect more. Our first impression was really bad. We were met in the reception by staff not being very welcoming. The check in took a really long time, and the gave us rooms at the very far end of the hotel. When we went to the rooms, we could not get into the room. Because you have to use a special code. No one told us this at the reception. So we had to go all the way back to the reception and a guy had to come and do the coding of the doors. When we got into the rooms, we found the remotes for air condition and tv not working, so we had once again to call the reception. The rooms is what you would expect to find i a 2 star hotel. They were clean, but without any atmosphere. When you take a shower, you cannot open the water in the sink at the same time. The water will become very hot in the shower, and you can burn you self. We tried this several times. The pool area is okay, but the water is very cold. For the kids, it was too cold. The water slide is very badly maintained, the top coating of the composite structure is several places worn away, so you can get scratches on your back. This could become really dangerous if not maintained. We had the all inclusive product, but every time we wanted to have some drinks, the staff was very suspicious. Even though we had an all inclusive band on our hand, we had to show a plastic card every time and the staff had to check the card in the machine and we had to sign a receipt. There was no service at the pool area, you had to go to the bar and ask for the drinks. They will not come to you and ask if you need something. The food in the restaurant was not fresh and we felt like the food was leftovers from the day before. Also there was a large construction work taking place in part of the hotel, which was noisy and dusty and not nice to look at. The money we spend for this place, was definitely not worth the value. So please look out, when you do your next booking in Porto Seguro. We can NOT recommend this Hotel.

In 2014 I booked a week’s holiday for Jan 2015. The hotel policy is 50% deposit (I paid in March) plus 50% balance 5 days before arrival. Since I would have already been en route I paid the 50% balance a month early. Due to a medical emergency I was forced to cancel my entire trip two weeks prior to scheduled arrival. All other hotels cancelled without any penalty once they saw the hospital certificate. This hotel said I should come for a week some other time. Being from Australia and with the medical issue, this is not practical. I suggested they keep the deposit and refund 50%. The response has been to cease all communication, and to ignore emails (in Portuguese!) as well as messages via their website. I'm most disappointed.

Missing a lot of good maintenance!! Tv was not working, shower with clogged pipes - bathroom was full of water!! In my friends's apartment phone and frigo bar were not working. Breakfast very low quality. Cafe at the bar - disaster. Cleaning also at low level. Maintenance of the swimming pool during morning hours when everyone wants to go swimming!! Reception Manager very unresponsable - at our last days was completly dumb on our comments. Uniqe advantage is that it is close to Toa Toa and to the beach. It has a lot of potencial but need a big investment and a good Manager.

Ficamos no hotel de lua de mel e nada condiz com o cardápio oferecido no início da estadia! A comida é igual quase todos os dias, na piscina colocam 2 ou 3 petiscos iguais todos os dias e até arroz e macarrão oferecem como se fossem petiscos. Camarão mesmo, de uma semana inteira so serviram 1 dia! funcionários mal treinados e, sujeira na barraca de praia, que por sinal é muito mal organizada e sem nenhuma estrutura. Nem som tem na barraca! terrível e na área da piscina tudo muito sujo! até nosso café da manhã que servem no primeiro dia de estadia no quarto veio estragado! Uma garrafa de café podre á coisa estragada! Muito triste com esse hotel! Minha viagem não foi completamente um fiasco por que fomos para outras praias e quase não ficamos no hotel! Nunca mais voltaremos á ficar aqui e não indico á ninguém! Até hamburguer cru deram para a minha esposa estou pensando até entrar com um processo nesse hotel péssimo! Infelizmente só amanhã irei embora por que por mim sairia hoje.