The hotel is situated it the heart of the city centre, in the well known “Alcala” street, right next to the famous “Puerta del Sol” in the historic and monumental district of the city.
Petit Palace Alcala Torre is at a walking distance from the Art Promenade where the three most important museums of the city can be found: Prado Museum, Thyssen Bornemisza Museum and the Modern Art Centre Reina Sofia.
Metro line: Sevilla
Personale molto disponibile e preparato, colazione buona. Ho avuto gratis due biciclette in prestito, molto utili.Comment of A. Paolo , Italy the 2015-06-27
La atención del personal y la ubicación del hotel son excelentes.Comment of L. LAIA , Spain the 2014-07-16
"Left Hotel Early"
My wife and I stayed at the Petit Palace for one night in early September 2017. When we arrived in our room, we found it to be unbearably warm. We turned on the air conditioner and waited, but it did not give us any cool air. We were headed out for the evening, so we let the front desk know. He told us he would check on it shortly and leave a portable air conditioner / fan if he couldn't get it working as a temporary solve until maintenance was back in the morning. When we arrived back later that night, the air conditioner was still not on and there was no fan / portable AC left in our room. What's more we discovered that our room door was not locking, so our possessions could have been stolen while we were away. After quite awhile talking with the front desk, we were offered a smaller room for the night, which we had no choice but to take. I asked that we receive a credit / comp night for them not having a suitable room at the level we paid for. The night desk manager was unable to help with that and told us our room was non-refundable. I would understand this response, had they actually given me what I had paid for. I ended up having to call my credit card company (who I'd booked the room through) so that they could dispute the situation for me. Finally they arranged for a check out the next morning and a refund for the remaining planned nights of our stay. Ana, the hotel manager, was kind the next morning but we found it to be too little too late. We will not be staying at any Petite Palace again after this experience.
"Perfect location to visit Madrid!"
Very comfy bed and bathroom! Nicely decorated room. There was a safe in the room that could be locked with the roomcard but we were not able to get it functioning. We didn't bother to ask help from hotel staff though.
"Great place and location"
The hotel was clean and the staff very helpful. It is within walking distance of everything. Very easy to get around and the staff helps you with everything you need. I recommend it. We took the train from Malaga to Madrid and it was a short taxi ride from the train station and then the whole city is very easy to get around. I recommend going to Toledo while you are visiting Madrid.
"Excellent Hotel in the centre of Madrid"
Couldn't have hoped for a better hotel in the centre of Madrid with very helpful and cordial staff going out of their way to accommodate and explain especially to non-Spanish speaking guests. I would revisit anytime. Location is just a few metres away from Seville Metro.
we staied 1 day in hotel ,the room was the best lacation ,Nearby was a tourist destination,the room was large and clean and beutiful view ,the staff was good relationship and friendly,breakfast buffet and coffee shop was perfectfull And the best option for choosing food,The environment was very nice,Islamic style had a great decoration,I ordered the pistachios and chocolates after the check out, which was excellent and delicious
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Special conditions may apply when booking more than 5 rooms.