of TripAdvisor Travelers recommend this hotel
"Great hotel in great location"
We have just had a weeks stay at the Hotel Phoenicia. While we thoroughly enjoyed our stay, there were good and not so good points. Firstly the good points. The service from all the staff was excellent especially the reception and at breakfast in the dining room. There was always a nice greeting. We had dinner twice in the restaurant which was ok but we found far nicer restaurants in the town. The menu was the same on both occasions and would have been nicer to have a different choice. The pool area is fantastic and is accessed via a long walk through the beautiful gardens and is very peaceful considering the building work that is going on around. The not so good points were the length of time we had to wait for our food in the pool area on the first day. 1 hour for 2 salads. It turned out the young man had forgotten our order but instead of admitting it he said they were very busy. Not a good start. Next we had problems in our room with the turn down service in the evening not done one night, the mini bar not being topped up a couple of times, the tea cups not being washed and the shower gel not replenished on couple of days. These may sound minor issues but when you are paying 5 star prices you expect perfection. We had booked a superior double and asked for a high floor. We were allocated room 205 on the 2nd floor, which was quite small and a bit disappointing. We did ask if there were any others available but they were fully booked. It might be worth paying extra for a balcony and better view. There was still a lot of building work going on. The Spa is due to be finished by the end of the year. Having said all that. We would like to return again when everything is completed. It is in the best location for getting around with the bus station on the door step and a couple of mins walk to the centre of Valletta.
Have recently returned from a week's stay at the Phoenicia, which was very enjoyable. Two things to mention are firstly if you book through Booking.com do make sure you take a copy of your booking with you if it said it included breakfast, as we were told breakfast was not included when in fact our booking said it was. The hotel staff were not helpful and my husband had to ring Booking.com the following day, (so first day we had breakfast somewhere else), and then send them a photo of our booking form. They said they would pay for our breakfast so don't know what happened but it did say when we booked breakfast included. We then were allowed to have the breakfast. Secondly there is still a lot of building work being undertaken next to the hotel (and all over Valetta for next year when it is the City of Culture for 2018), which looks like a large building site and is noisy at times, however as we were out or by the pool which is a good walk through pretty gardens it didn't really bother us. Someone has said it is for a new spa and indoor pool, I don't know so cannot comment. Would we return' Yes.
"Doesn't get better than this!"
Beautiful rooms, service and amentiites. Central location. The best of everything. I did not enjoy the restaurant food or the loud American woman sitting near us. Outdoor spaces are just as lovely as indoor. We were treated like regulars by very friendly staff.
"Best location in Valletta"
Totally redone hotel in a great location. The bed was so comfy. The bathroom new and beautiful. The restaurant is pretty and large. The new pool is a bit of a walk thru a beautiful private garden. We left very early to go home to NY the night manager came right out and had coffee made for us. We WiLL be back!
"The improvements are already evident."
We had an absolutelyfantastic week at the Phoenicia and whilst we loved the Hotel before, they have made improvements that have made it even more special. The new balcony was a lovely place to have a snack or to linger, looking out over the City, at any time of day. The pool area is much improved, with new beds, and lovely fresh towels supplied. The Palm Lounge has been tastefully and beautifully refurbished, and this is the theme of the upgrades, the things that needed to be updated have been, but things like the Club Bar, that were already excellent, have been left alone. All in all a brilliant job, and I am certain the finished article will continue in this vein. The service was superb in every respect, not that everything was perfect and ran smoothly all of the time, but whenever small glitches occurred, they were quickly rectified by staff. We would like to thank all members of staff for helping to make our holiday special, particular mention to Neville and Simon, who were absolutely brilliant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM