"Very good hotel"
Great location- very good service- excellent food and ambience. Technology offerings are just ok. Old TVs with out if date movie selections and slow internet. Rooms could use some updating. The physical plant, while beautiful, is a bit tired. The lobby is magnificent though.
Where do I start'' I have reserved 9 days (8 nights) at the Plaza Athenee with my 3 boys ! When we arrived I realised I had forgotten one suitcase at the airport! We arrived at around 20h when I almost collapsed when realising what I had done. Julien , the front desk assistant manager made I don't know how many calls to track my luggage. Next morning the concierge team made the rest and finally got the police who had found my suitcase . Next thing in the morning problem solved! Rick Cook chef concierge , Jonathan assistant chef concierge, Anthony Silva concierge, Albert Almonte guest service manager, Chan Jose Jean Robert at the entrance Bernard Robert at security, Julien Bouvier Monika at the entrance , Angel doorman,Jawn Jay , Alberts assistant, Taedlyn , Melinda front desk, Keith Dada my sweet and adorable house keeper Jamie Castano in room dining Sayeed Ahmed at restaurant Fernando in room dining,Vicky Saeda house keeping,all of these mentioned made our stay so special and precious . The service is top notch, quick, efficient always wanting you to feel at home. A great thank you to all of you. 5 more days to go with you all in this lovely place. Then back again for over 6 weeks on two different trips. I really feel at home at the plaza Athenee in New York . I will be back soon for 2 weeks. Everything you ask is done and they do everything to make you feel at home!!!!!!
"Albert was amazing "
Our grandsons birthday was magical, memories we will cherish forever. Beautiful job by all staff & especially Albert! This is our new Home base in NYC! Comparing to Essex House, The Pierre, The Carlyle, this place makes you feel that home away from home feeling. The balcony in the penthouse suite priceless!
"Grand dame in NY"
I loved this hotel, the room was spacious, which is not the case when you end up in those new boutique branded hotels. The bathroom was also huge, with all sorts of amenities, fantastic staff, breakfast was excellent and the waiters at the bar superkind allowing me to work and charge my laptop. I loved it, definetely on top of my list for next NY trip
"Dated and in need of Remodel"
I stayed here with my husband in hopes of a relaxing break after hosting family for Christmas. Although the service provided to us by the staff was par for the course, the overall cleanliness and decor of the Hotel left much to be desired.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM
Please note that the hotel pool will be closed from 20th May 2015 to 31st July 2015 for remodelling project. During this period, the hotel provides alternative arrangements for pool facilities from neighbouring hotels.