Where do I start'' I have reserved 9 days (8 nights) at the Plaza Athenee with my 3 boys ! When we arrived I realised I had forgotten one suitcase at the airport! We arrived at around 20h when I almost collapsed when realising what I had done. Julien , the front desk assistant manager made I don't know how many calls to track my luggage. Next morning the concierge team made the rest and finally got the police who had found my suitcase . Next thing in the morning problem solved! Rick Cook chef concierge Kevin Howard assistant chef concierge, Anthony Silva concierge, Albert Almonte guest service manager, Chan Jose Jean Robert at the entrance and Robert at security; all of these mentioned made our stay so special and precious . The service is top notch, quick, efficient always wanting you to feel at home. A great thank you to all of you. 5 more days to go with you all in this lovely place. I'll be back for sure :-)
We usually stay here when visiting NYC. A few years back we had a bad experience so stayed away for 2 years. I'm so glad we gave them a second chance. Everything was spectacular and the stay was amazing. Frederick is an amazing concierge. He helped us with restaurant choices prior to our arrival. The bartender, Dutta, is world class. He is welcoming, funny, and engaging. We had a wonderful room. The amenities are great. You must stay here on your next trip to NYC
"Great Place - Great Staff - Great Location"
We had an event in NYC and choose the Hotel Plaza Athenee for ourselves and our guests. Everyone had a great room. The service was excellent. Rooms were specious and clean. Location of the hotel is fabulous. Easy walk to the Park, great shopping and to subways that can take you anywhere you want to go in the city. Fun bar in hotel for a late night cocktail. We really enjoyed our stay and will stay here again!
"Extraordinarily Wonderful and Warm 5 Star NYC Hotel"
I knew of the Hotel Plaza Athenee by reputation as one of the top boutique hotels in New York, but had never stayed there. I was combining a business trip and a special birthday for my wife and was looking for a great hotel to accommodate both. I have used the American Express Platinum Fine Hotel and Resort many times but have never experienced the level of service and benefits that we received from the Plaza Athenee. From my first interaction with Ian and Nicloas with the the food and beverage staff to arrange a champagne welcome for my wife to our engagement with every single staff member, every experience was friendly, personal and top-notch. The hotel itself is beautiful, elegant and intimate on a quiet upper east side street minutes from Central Park. As part of our AMEX reservation we received an early check in and late check out - a luxury for any New York trip - plus we were upgraded to a beautiful suite. We had cocktails with friends and I had a business meeting in the lounge, all with friendly, unobtrusive service. Our breakfast, in the lovely dining room (and also included in the AMEX package) was fabulous. What I really appreciated was that all this great service came naturally and without pretense. It truly made us feel comfortable and welcome guests to this elegant establishment.
"Big Apple Jewel"
My husband and I stayed at the Plaza Athenee recently and were really impressed with the quality of customer service and attention to detail that all of the staff displayed. The property is beautiful--only a block from Central Park--and reflects the charm of a European boutique hotel in the middle of Manhattan. Would certainly return. Chris
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM
Please note that the hotel pool will be closed from 20th May 2015 to 31st July 2015 for remodelling project. During this period, the hotel provides alternative arrangements for pool facilities from neighbouring hotels.