HOTEL PLAZA OPÉRA Luxe

We stayed here for two nights while visiting Palermo. It has a great location near to the historic centre, the airport bus stop and the open top bus tour stops. The reception staff were friendly and helpful, especially with restaurant recommendations. The room was spacious and spotlessly clean, however some of the furniture looked a little tired. Bathroom good with a good selection of toiletries. The breakfast room in the basement was small and the tables were too close together. Breakfast was continental and being Italy there was too much cake! It also adhered to the Italian fruit juice tradition of serving cordials rather than juice (the really fluorescent orangey one is the orange juice we think). Coffee at breakfast was good. The reception and bar area rather lacked charm, the blinds were down which made it seem dingy. Didn't really feel like a bar in a four star hotel... Nothing to count against it, just nothing special.

The positives are that the hotel is well located and there are several restaurants near by. The air conditioning was terrific. The front desk staff was mixed, sometimes very welcoming, helpful and sometimes seeming as though you were bothering them. The wi-fi is terrible and kicks you out even when you are in the middle of writing an email. Breakfast could be even better if they served scrambled eggs once in a while instead of only hard boiled eggs. The did have cappuccino though! Overall it was relatively quiet there.

imposible to connect the wifi. A long cue of clients asking about the password and the user. The wifi doesnt work. every 15 minutes you have to connect again. At least the employees are very kind and profesionals. Is the reason that i dont rate a zero. Never in my live happened that.

Staff were very friendly and helpful. Extra charge for the car park was not over the top but not easy to get to due to one way system. Breakfast ok in basement. A small room with rather close together tables. Our room was fairly standard with rather noisy air-conditioning.

My husband and I really enjoyed our stay here and wished we could have stayed longer. The room was very spacious, clean, and comfortable. Great sound proofing, was very quiet and the air con was great. The breakfast was average continental but had fresh fruit which is often hard to find. The location was also perfect for us, easy walking distance to major sights and only 5 min walk to/from airport shuttle bus stop. Recommended staying here while in Palermo!