Location
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
Amenities
Room services & amenities
- Room adapted to disabled people
General amenities
- Air conditioning
- Disabled access
- Elevator
- Garden
- Roof terrace
- Safety deposit box
Wellness facilities
- Spa
- Indoor pool
- Sauna
- Turkish bath
- Fitness centre
Dining
- Breakfast
Reception services
- Reception
- Concierge
- Currency exchange
- Luggage storage
- Ticket counter
Parking Facilities
- Private parking
- Valet parking
Business facilities
- Business centre
- Computer hire
- Conference facilities
- Secretarial
Transport Services
- Car hire
General services
- Wedding
- Wi-Fi
- Babysitting
- Multilingual staff
- Complimentary tea & coffee
- Daily newspaper
Cleaning Services
- Laundry facilities
Entertainment & Leisure
- Disco
Conditions
About this property
Reviews
- Prestigia Reviews (0)
- Tripadvisor Reviews (3346)
Dark & dreary, 3* at best!!
On arriving our room wasn't ready and we were told to come back! We asked where we could go and was told a number 1 bus would take us to the city (isn't within walking distance). On arrival back at t...
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Not a 5-Star Hotel—More Like a 2
Puerta America Madrid was a major letdown. It’s marketed as a luxury 5-star property, but in reality, it felt more like a 2-star experience. I stayed on the Zaha Hadid floor, which, while visually int...
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Not a 5 Star service
I had a very unsettling experience during my stay. While I was getting changed in my room, someone from housekeeping or room service entered without knocking. I was naked and screamed out of shock, an...
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Best hotel in Madrid
The hotel room I got was soo good, very comfy, and the receptionist at reception were extremely helpful, I’d ask them to help charge my power bank and they would do it in a heartbeat, one of the best ...
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Turned a Rough Day Into a Wonderful Experience
From start to finish, this hotel delivered an amazing experience. After a very stressful day with airline delays and lost baggage, the staff went above and beyond to help me. They let me wait in the l...
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