Location
Hotel Puerta América is located in Madrid’s Chamartín district, near Avenida de América, within 2.5 km of Santiago Bernabéu Stadium, 3.6 km from Gran Vía, and 4 km from Puerta del Sol. The hotel is well connected by public transport, with Cartagena Metro Station just a 3-minute walk and the Avenida de América interchange nearby. Adolfo Suárez Madrid–Barajas Airport is approximately 12 km away, making the hotel easily accessible.
Amenities
General amenities
- Air conditioning
- Disabled access
- Elevator
- Roof terrace
- Safety deposit box
- Terrace
Wellness facilities
- Fitness centre
- Non-smoking rooms
Dining
- Restaurant
- Rooftop bar / restaurant
- Breakfast
- Buffet breakfast
- Bar
- Snack Bar
- Lounges & Bars
- Cafe / Bar
- Coffee shop or cafe
- Food & Beverage outlets
- Vegetarian dishes
- Cocktail lounge
- Wine cellar
Entertainment & Leisure
- Outdoor swimming pool
- Rooftop pool
- Pool sun loungers
- Excursions
General services
- Wi-Fi
- 24 hour security
- Free WiFi
- Babysitting
- Multilingual staff
- Honeymoon
- VIP Facilities
Transport Services
- Airport transfer
- Taxi
- Car hire
- Car with driver
- Electric car charging station
Parking Facilities
- Private parking
- Self parking (surcharge)
Business facilities
- Business centre
- Copying & printing facilities
- Executive floor
House Rules
- Children welcome
- Pets not allowed
Cleaning Services
- Full service housekeeping
- Dry cleaning
- Laundry valet service
- Ironing service
Reception services
- 24-hour front desk
- Reception
- Concierge
- Currency exchange
- Early check-in
- Late check-out
- Luggage storage
- Tour organisation
- Tourist information
Room services & amenities
- Stunning views
- Family rooms
- Daily maid service
- Room adapted to disabled people
- Heated guest rooms
- Wakeup service
Conditions
About this property
Reviews
- Prestigia Reviews (0)
- Tripadvisor Reviews (3354)
An architectural marvel that falls a bit short
I recently stayed at the Hotel Puerta America for a week and came away with mixed feelings. The hotel is a genuinely interesting concept, with each floor designed by a different world-renowned archite...
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Turned a Rough Day Into a Wonderful Experience
From start to finish, this hotel delivered an amazing experience. After a very stressful day with airline delays and lost baggage, the staff went above and beyond to help me. They let me wait in the l...
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Dark & dreary, 3* at best!!
On arriving our room wasn't ready and we were told to come back! We asked where we could go and was told a number 1 bus would take us to the city (isn't within walking distance). On arrival back at t...
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Not a 5-Star Hotel—More Like a 2
Puerta America Madrid was a major letdown. It’s marketed as a luxury 5-star property, but in reality, it felt more like a 2-star experience. I stayed on the Zaha Hadid floor, which, while visually int...
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Great for First-Timers to Madrid
Hotel Puerta America was a great choice for our recent visit to Madrid. We chose it because it wasn’t too far from the airport, but also located close to public transport (with two subway stops within...
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