of TripAdvisor Travelers recommend this hotel
"Very disappointing experience "
It has been a very disappointing experience for an hotel that claims to be a 4 stars. I booked a standard double bedroom, but I received a twin bedroom. The result' An annoying and very uncomfortable “canyon” in the middle of the bed. When I told the manager the issue, he simply (and quite rudely) said that he had no other rooms available. Nice! The room itself was quite old. Only one plug available, in the middle of the room, made charging our devices (phones and computer) quite interesting. And the bathtub had a very nice cultivation of mildew (please see pictures attached). Really far from a 4 stars standard. The final touch, at checkout, the receptionist didn’t even bother to ask how the stay was and didn’t even bother to say a routine “thank you” or even “goodbye” when we left. Frankly, the staff should learn basic education first, then how to run a “luxury” hotel. Maybe some training in a student hostel, just to begin with. Definitely not recommended.
"Beautiful room, limited service"
Large room, comfortable, clean. The location is excellent, at edge of center yet still quiet with parking. The little bar/cafe is fine, however limited service without food. Many restaurants are close. I would definitely stay again.
This is a great little hotel for a stay in Strasbourg. The four star rating reflects it great location and comfort/ cleanliness. Close to the University or a short walk across the river to the university pub district and the main cathedral square. Far enough away from traditional tourist areas to provide a less crowded experience. Also about a 30 minute walk to the EU district.
The rooms are ok they are a bit tired and could do with a refurb. Our main issue was the heat the aircon was blowing out when turned off. We eventually moved rooms yet this took reception 4 calls over a 2 hour period from us for this to finally happen.
Stay there for 3 nights, old fashion hotel with a beautiful breakfast room. Bedrooms are nice very clean . Sink in the bathroom was blocked . The staff is very polite , welcoming and helpful. Thé carpets on the hall on our floor is old and very over used looks dirty and some of the walls too. Buffet breakfast with a lot of very good choices. Thé hôtel is super well located 10mn walk from the main old town attractions. This is a nice average place to stay over priced for sure considering the town and the season .... But overall it was a very pleasant stay .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM