of TripAdvisor Travelers recommend this hotel
My husband and I spent 3 nights at Hotel Renew. The location is approximately a block from the beach. Very clean. The room had innovative lighting and space features. Staff were awesome! Grace was exceptional! A good vibe, a sense of calm occurs when walking into the lobby from the hustle and bustle of Honolulu. A bottle of sparkling wine, champagne glasses and chocolate pineapple were delivered shortly after arrival. A personalized card accompanied this delivery. We were given a choice of which essential oil you would like to be diffused in your room. Our choice was Verde. Beach towels and mats provided. The room also had an umbrella if needed. Breakfast was very good! Great coffee. Hard boiled eggs, a variety of pastries, biscuits, different each day. We enjoyed the fresh juicing that was also different every day. Seating for breakfast was is comfortable and provided an opportunity for conversation with other guests. This was limited with language barriers. Breakfast not available until 7am. This could be an issue if an early tour is planned. Highly recommend Hotel Renew.
"Huge Disappointment. A real shame!"
To put it most simply- we had a poor experience. That happens. But, when we raised our concerns with the hotel manager, we were completely brushed off. So we then called then general manager, and didn't even get a call back!! This left me with the impression that guests really don't matter to them, and proved to me what we saw first hand for our four day stay- they are there to squeeze every penny out of their customer, and value is not important to them. Our main concerns were: awful breakfast experience, offensive resort/"boutique" fee which includes genuinely broken or useless items, and an excessive parking fee on top of that. Resort Fee: It's not a resort. No justification for it at all!! The joke is- they know it! They call it an amenity fee at times, and a “boutique fee” at times! It is ridiculous, and it is offensive to the customer! This is a widespread problem and not exclusive to Renew. But, at this hotel it is a particularly nasty joke! Not only do they not have a resort, they barely have a hotel! No pool. No gym. No sauna. No hot tub. No restaurant. No activities or recreation. No business center (a computer or two in the cramped reception area that does triple duty as a dining room and waiting area as well). No views. No "grounds"/ property to explore or stretch your legs around. Its an apartment building with an awful lobby. They include their breakfast as part of the fee.... and It is awful. Nothing warm. Unappetizing baked goods. And instead of having the server who is present make omelettes or waffles or something fresh for the guests, he makes mixed drinks for steep prices so they can find a way to profit more on the "free breakfast". I found the breakfast to be an awful event as everyone has to scramble for the very few actual seats! (there are literally about six seats in the miniature breakfast space) 2 of the 4 nights We were there we had NO SEATS! People were siting in the lobby, out the front door on the street, or carried food back up to their rooms! IF the breakfast was decent... if they gave you something decent to eat and an actual seat.... then the resort fee would be palatable because a nice free breakfast is something of value at a hotel. But this was a joke!! Worst of all- they don't include something actually useful in the fee like parking- they charge over $30/ day ON TOP of the amenity fee!! There's a lot one block away that charges $1/hr which is a much better deal. Plus there is often free street parking. Couldn't they have at least matched the price of the parking lot one block away to make customers feel like they are not being taken advantage of' Their ABSURD list of amenities includes things we absolutely did not get including a newspaper daily, and the “Idapt charge and docking station” (yes they have the GAUL to charge you for a plug for your devices)- the best part- IT DID NOT WORK WHEN WE TRIED TO USE IT- it was broken! (another item the manger could care less about). They round off their list of “amenities” with the cold towel they hand you on check in, a “mobile concierge” which they never explained to us and I haven't got a clue what it is, free local calls (which is useless to anyone traveling domestically), the tea they have set up in the lobby, and the “aroma” they put in the room (an oil diffuser). This is a list of things that should absolutely be free in any “nice” hotel you go to. The one and only thing that was useful on the list was the wifi, and that too should be a free service (and increasingly it is at most hotels). Listen- the only reason people are staying here is because of the location. And yes- it is close to the beach and the heart of Honolulu. But, there are little to no decent views, and you may as well stay at one of the resorts a block closer. I wish I had selected one of the larger properties with more services/ amenities/ activities/ etc. At least a gym & pool. I don’t think I’d have found a resort fee quite as offensive if more was provided to me. This was a tiny hotel, with a cramped lobby/business center/breakfast area (all in a few square feet)- and your room. Period. And again- the manager didn’t address a single problem or concern I had. This, after not getting back to me in a timely manner (I left numerous messages for him). Then I called the GM and he/she was worse! I didn't even get a call back after leaving a voicemail!! It's a shame because the rest of the staff, minus the awful management, were extremely nice and helpful. More than one employee was quite nice to my wife & I. I just wish their superiors had their level of tact, customer service, and care for their guests. A total disappointment and a real shame!!
"Great Stay & Location"
I work at a Boutique Hotel so when it comes to providing service and handling all guest request I know how tough it can be. The service provided at the hotel was Great. Sarah & Sierra were great and assisted whenever I needed help. Love the scent smell that they place in the room. Wish they offered one complimentary.
"Great location, friendly staff!"
As mentioned in the previous reviews, the location is perfect. You can't beat a five-minute walk to the beach. If you're looking to take a break from the main strip, it's a ten-minute walk to Rainbow Drive-In and then another ten-minute walk from there to Leonard's Bakery (we did that multiple times). The staff here was exceptional. David at the front desk was delightful, as was Amanda at the bar (she makes a fantastic mai tai!). Such hospitable vibes at this hotel! The only negative things I would have to note are the dimly lit rooms and the bathrooms. I would have liked a bit more light in the room, especially in the evenings. As far as the bathrooms, we had to be careful with the bathroom sink as the drain was slow and could overflow if you weren't paying attention. Additionally, the knob to the shower wasn't screwed on tightly. Other than that, we were completely happy and satisfied with our stay at Hotel Renew. Can't wait to visit again!
"Great staff, fantastic location!"
We wanted to stay at a boutique hotel in Waikiki, and Hotel Renew was a great choice! The location - just across the street from Waikiki Beach, on main road in Waikiki, but not in a crowded area - was perfect. Convenient to the beach, restaurants, the zoo, Starbucks. The room was nice and clean, bed comfortable, and the a/c worked great, maybe even a little too well. The water and granola bars in the lobby kept us energized when we were coming and going. The main highlight was the wonderful staff. We really felt welcomed, yet given our privacy at Hotel Renew. Everyone was friendly and helpful, especially Sarah and Kris. It almost felt like we were staying at a very accommodating friend's large home. Our departing flight was in the evening, and they let us stay in the room (for a fee) until it was time to go to the airport. It was so nice to have one more trip to the beach on our last day and not have to lug our bags around with us all day. We would definitely go back!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM